William Maddox
Petersburg
Summary
Adept at analytical thinking and problem resolution, I enhanced customer satisfaction and operational efficiency at Walmart and Food Lion. My proficiency in time management and critical thinking, coupled with a fluency in English, drove significant improvements in workplace productivity and safety, demonstrating strong team leadership and a commitment to excellence.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Resourceful Customer Service Representative able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
5
5
years of professional experience
Work History
Seasonal Warehouse Associate
Amazon
12.2023 - 09.2024
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Followed established guidelines for picking orders accurately.
Overnight Stocker
Walmart
09.2021 - 08.2023
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Organized shelves, racks and bins to ensure product availability.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Greeted customers and retrieved requested products to drive satisfaction.
Stocker
Family Dollar
08.2020 - 12.2020
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Cashier
Food Lion
04.2019 - 02.2020
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Petersburg High School
Petersburg, VA06-2018
Skills
- Problem resolution
- Analytical thinking
- Time management
- Critical thinking
- Fluent in English
- Team leadership
- Data analysis
- Business planning
- Lifting and sorting
- Negotiation
- Communication
- Active listening
- Customer Service
- Pallet building
- Customer Relationship Management
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- I participate in a variety of outdoor recreational activities
- Video Gaming
- Avid Reader
- Enjoy participating in mediatating for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- I enjoy cooking for friends and family gatherings
- Music
- Playing Sports
Timeline
Seasonal Warehouse Associate
Amazon
12.2023 - 09.2024
Overnight Stocker
Walmart
09.2021 - 08.2023
Stocker
Family Dollar
08.2020 - 12.2020
Cashier
Food Lion
04.2019 - 02.2020
High School Diploma -
Petersburg High School