William Simms
Chesapeake
Summary
Reliable Servicer with substantial experience in providing exceptional customer service, maintaining equipment and ensuring smooth operations. Strong skills include problem-solving, communication and organization. Demonstrated success in identifying issues promptly and providing effective solutions to ensure optimal functionality. Committed to maintaining high standards of workmanship and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Distribution/Meter Servicer/FSR/Service Mechanic
Virginia Natural Gas
Chesapeake
11.2018 - Current
- Operated various utility equipment for maintenance and repair tasks.
- Assisted in ensuring compliance with safety regulations and protocols.
- Conducted routine inspections of tools and equipment for functionality.
- Collaborated with team members to streamline daily operational tasks.
- Supported the setup and teardown of work sites as needed.
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Organized tools, equipment and supplies necessary to complete assignments.
- Gathered and removed trash, debris and liquid waste.
- Operated various types of power tools safely and efficiently to make repairs or adjustments.
- Disassembled, cleaned, inspected, repaired, reassembled and tested machinery components.
- Responded to emergency situations as needed.
- Discarded defective or damaged equipment following procedures.
- Wore appropriate clothing, erected barricades and signage and used proper equipment and tools.
- Assisted in the installation and maintenance of natural gas appliances.
- Responded to customer inquiries regarding service interruptions and gas usage.
- Collaborated with team members to resolve service-related issues effectively.
- Maintained accurate records of service calls and repairs performed.
- Operated specialized tools for leak detection and pressure testing.
- Provided training to new staff on safety protocols and operational procedures.
- Resolved customer complaints quickly and efficiently.
- Greeted customers, assessed their needs and provided appropriate services.
- Answered incoming calls promptly and professionally.
- Maintained customer records and updated them as necessary.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
Labor
W.E. Curling
Chesapeake
03.2016 - 09.2018
- Completed day-to-day duties accurately and efficiently.
- Excavate using a shovel.
- Operated backhoes and excavators.
- Coated steel pipeline.
Forman
W.E. Curling
Chesapeake
03.2016 - 09.2018
- Supervised daily operations and ensured adherence to safety regulations.
- Coordinated team schedules and delegated tasks to optimize workflow.
- Conducted regular inspections of equipment and maintained operational readiness.
- Trained new staff on processes, tools, and safety protocols effectively.
- Maintained daily logs of labor and equipment used on-site.
- Managed sites by focusing on safety, operations and productivity.
- Viewed and checked job equipment to determine maintenance requirements.
- Trained new employees on company policies and procedures.
- Prepared and planned worksites to help jobs run smoothly.
- Monitored inventory levels and arranged for timely procurement of materials.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Provided guidance, direction, and technical assistance to crew members.
Warehouse Associate
Tidewater Community College
Portsmouth
12.2015 - 03.2016
- Operated forklifts and hand trucks for efficient material handling.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in loading and unloading shipments to ensure timely deliveries.
House Mover
Harrison’s Moving
Chesapeake
06.2015 - 12.2015
- Loaded and unloaded furniture and belongings with care and efficiency.
- Wrapped and protected items using appropriate packing materials for safe transport.
- Operated moving trucks and equipment following safety protocols and guidelines.
Education
Woodrow Wilson High School
Portsmouth , VASkills
- Equipment maintenance
- Leak detection
- Pressure testing
- Service mechanic
- Inside Leak Investigation
- Outside leak Investigation
- Operation of tools and equipment
- CGI
- Customer Service
- Professionalism
- Class A CDL
Certification
- Basic Meter Activation Certification Class A CDL license
Drivers license
References
References available upon request.
Timeline
Distribution/Meter Servicer/FSR/Service Mechanic
Virginia Natural Gas
11.2018 - Current
Labor
W.E. Curling
03.2016 - 09.2018
Forman
W.E. Curling
03.2016 - 09.2018
Warehouse Associate
Tidewater Community College
12.2015 - 03.2016
House Mover
Harrison’s Moving
06.2015 - 12.2015
Woodrow Wilson High School