William Stapf
Lovettsville
Summary
Versatile and dynamic professional with a proven track record at Capital Electric Supply, enhancing customer satisfaction through exceptional service and effective troubleshooting. Skilled in teamwork I have significantly contributed to operational efficiency and customer loyalty. My approach combines technical expertise with an outgoing personality, driving success and fostering strong relationships.
Overview
4
4
years of professional experience
Work History
Sales Associate
Captial Electric Supply
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Line Cook Supervisor
Penn Station East Coast Subs
02.2023 - 03.2024
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Addressed customer complaints promptly, demonstrating commitment to exceptional service and fostering repeat business.
- Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
- Contributed to menu development, incorporating seasonal ingredients for innovative dish offerings.
- Maximized staff productivity with effective scheduling and delegation of tasks according to individual skillsets.
Car Mechanic
Ridgeways Automotive
05.2021 - 09.2021
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
- Assisted management in the development of promotional offers or seasonal specials aimed at attracting new business while also retaining existing clientele.
- Delivered reliable maintenance services by routinely inspecting vehicles and addressing any potential issues proactively.
- Developed strong customer relationships through clear communication of repair recommendations and cost estimates.
- Collaborated with other technicians to troubleshoot complex vehicle problems, resulting in faster resolution times.
- Exhibited excellent problem-solving skills when faced with unique or challenging vehicle issues, leading to successful resolutions that met customer needs within budget constraints.
Education
Associate of Applied Science - Heavy Duty Diesel
University of Northwestern Ohio
Lima, OH08-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Effective Troubleshooting Skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Exceptional customer service
- Filter replacements
- Belt and hose replacement
- Tire installation
- Brake system maintenance
- Diesel engine repair
- Battery replacement
- Line station oversight
- Highly motivated
- Reliable and trustworthy
Timeline
Sales Associate
Captial Electric Supply
03.2024 - Current
Line Cook Supervisor
Penn Station East Coast Subs
02.2023 - 03.2024
Car Mechanic
Ridgeways Automotive
05.2021 - 09.2021
Associate of Applied Science - Heavy Duty Diesel
University of Northwestern Ohio
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