William Brian Murphy
Mathews
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Service Coordinator
Zimmerman Marine
07.2023 - Current
- Coordinated service operations to enhance customer satisfaction and streamline communication among departments.
- Implemented process improvements that increased efficiency in service delivery and reduced response times.
- Developed training materials to onboard new staff, ensuring consistency in service quality and operational procedures.
- Analyzed customer feedback to identify trends and recommend enhancements for service offerings, promoting continuous improvement.
- Oversaw scheduling of service appointments, optimizing resource allocation and minimizing downtime for technicians.
- Facilitated cross-departmental collaboration to resolve complex customer issues swiftly and effectively, enhancing overall service experience.
- Managed inventory of service-related supplies, ensuring availability while minimizing excess costs through strategic purchasing decisions.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Prepared reports on service performance metrics and key indicators for management review.
- Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
Sales Center Manager
Horizon Distributors, Inc.
11.2006 - Current
- Daily responsibility of managing a customer-focused, growth oriented and profitable Sales Center.
- Manages all employees at the center to assist customers' businesses thrive to increase market share.
- Responsible for supporting customers' success by having an operational focus, a bank of knowledge in the irrigation and landscaping industry.
- Lead a high-performance team to achieve assigned business goals.
- Ensure a safe environment and follow all of OSHA standards for safety.
- Hire, train and develops a highly engaged team.
- Deliver highly accurate and individualized customer service to business owners needs.
- Efficiently and Effectively handle customer needs and issues as they arise.
- Drives the sales process to meet or exceed monthly and annual sales goals.
- Ensures the Center's operations meet company standards which include inventory, facility, fleet and warehouse management.
- Identify competitive opportunities to expand the Center's product lines, customer base, sales per customer and market share.
- Presents a clean, well-organized, well-stocked center.
- Carefully operates within the Company policies and procedures.
- Assists in collections and cash management.
Sales Manager
Enterprise Equipment, Inc.
03.1995 - 11.2006
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Created and maintained sales environment to support business objectives.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Prepared sales production reports for senior management.
- Attended trade shows for in-person engagement and network building.
Parts Specialist
Dozier's Auto Parts
03.1993 - 03.1995
- Maintained parts system with current order and sales data.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Received, examined and reshelved returned parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Performed complimentary services, battery installation, testing and wiper installations.
Marine Service Technician
Marine Service Group, Inc.
03.1987 - 02.1993
- Operated heavy machinery and power tools proficiently.
- Serviced recreational and small commercial craft mechanical equipment, body, electrical and navigational systems.
- Checked fuel systems, pipelines and tubing, verified good condition without leakage and lubricated moving parts for smooth operation and rust prevention.
- Performed troubleshooting and diagnostics, repairing issues with electrical, charging and steering systems.
- Met customer needs by negotiating and agreeing on project budgets, timescales and specifications with clients.
Education
High School Diploma -
Mathews High School
Mathews06.1988
Skills
- Product and Service Management
- Operating Procedures and Policies
- Bid Request Management
- Detail-Oriented
- Decision Making
- Problem Solving
- Microsoft Office Computer Skills
- Time Management
- Budgeting and Expenditures
- Mechanical Troubleshooting
- Valid Driver's License
- Telephone communication
- Accurate recordkeeping
- Service monitoring and evaluation
- Multitasking Abilities
- Organizational skills
Certification
ABYC Certification Marine Systems Technician
Timeline
Service Coordinator
Zimmerman Marine
07.2023 - Current
Sales Center Manager
Horizon Distributors, Inc.
11.2006 - Current
Sales Manager
Enterprise Equipment, Inc.
03.1995 - 11.2006
Parts Specialist
Dozier's Auto Parts
03.1993 - 03.1995
Marine Service Technician
Marine Service Group, Inc.
03.1987 - 02.1993
High School Diploma -
Mathews High School
Education and Training
other