Summary
Overview
Work History
Education
Skills
Timeline
Generic

William (Chip) Henson

Leesburg

Summary

Dynamic General Manager with a proven track record, excelling in operations management and team building. Successfully led a $11.5M agency, enhancing employee retention and implementing productivity tracking for remote teams. Successfully increased staff from 25 employees to 51 employees over previous 5 years. Strong communicator with expertise in problem resolution, driving significant business growth.

Overview

17
17
years of professional experience

Work History

General Manager

Preferred Insurance Services, Inc.
04.2020 - Current

Manage all operations to include 35 direct reports.

- Commercial Lines Department of 25 individuals

- Personal Lines Department of 6 individuals

- Administrative, Accounting and Human Resources to include 4 individuals.


Manage 15+ carrier relationships to include all carrier meetings, production, contingency and general communication.


Implemented remote work environment and with a team developed productivity tracking methods for remote as well as hybrid employees.


Responsible for all staffing to include hiring, employee retention, and reductions as needed.

- This has been accomplished through direct recruiting as well as independent recruiters


Responsible for mid-year and annual reviews as well as budgeting and delivery of compensation on an annual basis.


Total agency volume of $11,500,000 + contingency of $2,000,000+ annually.

Regional Sales Executive

The Hartford
02.2018 - 04.2020

Led a team of 10 Small Commercial Sales Representatives covering Virginia, West Virginia, Maryland, Washington DC, and Delaware.


- The team annually exceeded new business goal as a team of $25,000,000 - $30,000,000 through direct agency involvolvement.


- Responsible for weekly coaching sessions both individually and as a team.


- Quarterly reporting of Profit and Loss to Division and Corporate Leadership in partnership with the underwriting Regional Directors.


- Responsible for semi-annual and annual reviews with all direct reports as well as compensation recommendation and delivery.

Executive Sales Representative

The Hartford
10.2012 - 02.2018

Responsible for cultivating and building upon relationships with 100+ agency partners.


-Annually exceeded new business goal of $2,500,000 - $4,000,000


-Was awarded Honors Circle in 2017 as a top sales representative in the company


-Mentored 1 new sales representative annually from 2013 - 2017


-The role led to a promotion to Regional Sales Executive in 2018

Producer/Sales Executive - Commercial Lines

Johnson & Strachan, Inc.
03.2008 - 10.2012

Responsible for cultivating leads, cold calling and selling new and renewal business from $10,000 in premium to $500,000 in premium.


-Achieved sales goals of $65,000 in new revenue annually


-Developed insurance program recommendations for both new and established companies with a focus on construction, restaurants, and property managers.


-Performed stewardship and proposal meetings with all clients and achieved 95%+ retention annually


-Obtained CBIA designation


Education

Marketing Management

Virginia Polytechnic Institute & State University
Blacksburg, VA
05-2000

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Recruiting
  • Employee Retention
  • Communication
  • Fluent in Microsoft Office Suite

Timeline

General Manager

Preferred Insurance Services, Inc.
04.2020 - Current

Regional Sales Executive

The Hartford
02.2018 - 04.2020

Executive Sales Representative

The Hartford
10.2012 - 02.2018

Producer/Sales Executive - Commercial Lines

Johnson & Strachan, Inc.
03.2008 - 10.2012

Marketing Management

Virginia Polytechnic Institute & State University
William (Chip) Henson