William (Chip) Henson
Leesburg
Summary
Dynamic General Manager with a proven track record, excelling in operations management and team building. Successfully led a $11.5M agency, enhancing employee retention and implementing productivity tracking for remote teams. Successfully increased staff from 25 employees to 51 employees over previous 5 years. Strong communicator with expertise in problem resolution, driving significant business growth.
Overview
17
17
years of professional experience
Work History
General Manager
Preferred Insurance Services, Inc.
2020.04 - Current
Manage all operations to include 35 direct reports.
- Commercial Lines Department of 25 individuals
- Personal Lines Department of 6 individuals
- Administrative, Accounting and Human Resources to include 4 individuals.
Manage 15+ carrier relationships to include all carrier meetings, production, contingency and general communication.
Implemented remote work environment and with a team developed productivity tracking methods for remote as well as hybrid employees.
Responsible for all staffing to include hiring, employee retention, and reductions as needed.
- This has been accomplished through direct recruiting as well as independent recruiters
Responsible for mid-year and annual reviews as well as budgeting and delivery of compensation on an annual basis.
Total agency volume of $11,500,000 + contingency of $2,000,000+ annually.
Regional Sales Executive
The Hartford
2018.02 - 2020.04
Led a team of 10 Small Commercial Sales Representatives covering Virginia, West Virginia, Maryland, Washington DC, and Delaware.
- The team annually exceeded new business goal as a team of $25,000,000 - $30,000,000 through direct agency involvolvement.
- Responsible for weekly coaching sessions both individually and as a team.
- Quarterly reporting of Profit and Loss to Division and Corporate Leadership in partnership with the underwriting Regional Directors.
- Responsible for semi-annual and annual reviews with all direct reports as well as compensation recommendation and delivery.
Executive Sales Representative
The Hartford
2012.10 - 2018.02
Responsible for cultivating and building upon relationships with 100+ agency partners.
-Annually exceeded new business goal of $2,500,000 - $4,000,000
-Was awarded Honors Circle in 2017 as a top sales representative in the company
-Mentored 1 new sales representative annually from 2013 - 2017
-The role led to a promotion to Regional Sales Executive in 2018
Producer/Sales Executive - Commercial Lines
Johnson & Strachan, Inc.
2008.03 - 2012.10
Responsible for cultivating leads, cold calling and selling new and renewal business from $10,000 in premium to $500,000 in premium.
-Achieved sales goals of $65,000 in new revenue annually
-Developed insurance program recommendations for both new and established companies with a focus on construction, restaurants, and property managers.
-Performed stewardship and proposal meetings with all clients and achieved 95%+ retention annually
-Obtained CBIA designation
Education
Marketing Management
Virginia Polytechnic Institute & State University
Blacksburg, VA2000-05
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Recruiting
- Employee Retention
- Communication
- Fluent in Microsoft Office Suite
Timeline
General Manager
Preferred Insurance Services, Inc.
2020.04 - Current
Regional Sales Executive
The Hartford
2018.02 - 2020.04
Executive Sales Representative
The Hartford
2012.10 - 2018.02
Producer/Sales Executive - Commercial Lines
Johnson & Strachan, Inc.
2008.03 - 2012.10
Marketing Management
Virginia Polytechnic Institute & State University