William "Joey" Reams Jr.
Glen Allen
Summary
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
20
20
years of professional experience
Work History
Owner
Still Waters Pool Co LLC
06.2020 - Current
- Managed day-to-day operations, ensuring efficient workflow and outstanding customer service.
- Oversaw project timelines, coordinating scheduling and resources for pool installation and maintenance.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Implemented quality control measures, enhancing service delivery and client satisfaction.
- Trained and mentored staff on best practices in pool maintenance and safety protocols.
- Established relationships with suppliers, negotiating contracts to optimize costs and quality of materials.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Information Security Engineer
Virginia Credit Union
06.2016 - 11.2024
- Implemented security measures to protect sensitive data from unauthorized access.
- Conducted vulnerability assessments and penetration testing to identify system weaknesses.
- Developed incident response plans to address potential security breaches effectively.
- Collaborated with IT teams to integrate security protocols into existing systems.
- Assisted in compliance audits to ensure adherence to industry regulations and standards.
- Evaluated emerging technologies, staying current on industry best practices and trends in information security.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
- Led teams of up to four in developing and implementing security systems, resulting in 30% fewer threats.
- Designed and executed employee training programs to promote a culture of cybersecurity awareness.
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Planned and oversaw configuration changes for security infrastructure platforms.
Desktop Support Engineer
EFW
10.2014 - 06.2016
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Provided remote desktop support via ticketing system, enhancing response efficiency.
- Collaborated with IT teams to implement system upgrades and patches, improving overall system performance.
- Mentored junior technicians on troubleshooting techniques and customer service best practices.
- Developed documentation for procedures and solutions, streamlining knowledge transfer within the team.
- Analyzed user feedback to identify recurring issues, leading to proactive solutions and reduced incidents.
- Led training sessions on new technologies for staff, promoting effective usage across departments.
- Managed inventory of IT assets, ensuring optimal allocation and reducing excess costs efficiently.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Reduced hardware expenses by effectively managing inventory and identifying opportunities for upgrades.
Sales Associate
Loveland Distributing Co. and Little Debbie
01.2006 - 10.2014
- Increased customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and minimizing wastage.
- Trained new associates on sales techniques and company policies to enhance team performance.
- Analyzed sales data to identify trends and adjust strategies for improved revenue generation.
- Established long-term relationships with clients, resulting in repeat business and referrals.
- Conducted product demonstrations to educate customers on features and benefits, enhancing engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
Education
MBA - Project Management
Colorado Technical University
Colorado Springs, COBachelor of Science - Information Technology Cyber Security
Colorado Technical University
Colorado Springs, COSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Strategic planning
- Consulting
- Sales management
- Cost reduction
- Contract negotiation expertise
- Attention to detail
- Decision-making
- Teamwork and collaboration
Accomplishments
- Started my own company from the ground up
- Sales growth each year
- Team growth to meet customer needs
Timeline
Owner
Still Waters Pool Co LLC
06.2020 - Current
Information Security Engineer
Virginia Credit Union
06.2016 - 11.2024
Desktop Support Engineer
EFW
10.2014 - 06.2016
Sales Associate
Loveland Distributing Co. and Little Debbie
01.2006 - 10.2014
MBA - Project Management
Colorado Technical University
Bachelor of Science - Information Technology Cyber Security
Colorado Technical University