Major brands Komatsu, Lee boy, Doosan, wacker neuson, NPK
Service Advisor
Battlefield Ford
Culpeper
01.2015 - 12.2019
Provided updates for customers on status of vehicle repairs in the shop
Provided knowledge and information to customers on repairs and recommendations need on their vehicles
Created positive experiences for customer to feel comfortable with asking questions and helping them to understand how these systems work
Lead the service team multiple years in gross profit
Automotive Technician
Battlefield Ford
Culpeper
01.2005 - 12.2015
Duties include:
- Examination of vehicle to determine damage or malfunction
- Test drive vehicle and test systems using equipment such as compression gauges and computer diagnostic devices
- Review work orders and discuss work with service advisor as well as customer
- Follow checklist to ensure all relevant parts are examined including belts, hoses, steering system, suspension system, electrical components, brake system, tires, supplemental restraints system, engine management system, fuel system
- Plan work procedures using charts, technical manuals and experience
- Test and adjust repaired systems to meet manufactures' specifications
- Confer with service advisor, service manager as well as customer to obtain description of vehicle problem, work to be performed, and future repair requirements