Willie Whitfield
Dumfries
Summary
Customer-oriented program manager with several years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
14
14
years of professional experience
Work History
Program Manager
Guardian Residential Services
Gainesville
09.2024 - Current
- Experience working with individuals with intellectual disabilities, and knowledge of industry standards and regulations
- 20 years of experience in a supervisory or management role, within various settings
- Excellent communication and interpersonal skills, with the ability to work collaboratively with residents, family members, staff, and outside agencies.
Owner/Stylist
We Love Hair Salon
Manhattan
05.2011 - 11.2024
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Identified new opportunities for growth, expansion, and diversification.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided direction and guidance to employees.
Substance Abuse Specialist
Unique People Services
Bronx
07.2022 - 08.2024
- Evaluated the effectiveness of current interventions by conducting outcome measurements utilizing standardized assessment tools.
- Attended conferences, trainings and workshops related to addictions counseling practices.
- Worked closely with drug court staff in designing treatment plans specific to client needs.
- Case Management- advocacy assessment, planning, resource coordination, communication, crisis intervention, cultural competence, and documentation.
Education
Bachelor of Arts - Social Work
Lehman College
Bronx, NY05-2022
Associate of Science - Social Work
Borough of Manhattan Community College
New York, NY05-2010
High School Diploma -
Osborne Park Senior High School
Manassas, VA06-1991
Skills
- Customer satisfaction
- Crisis intervention
- Case management
- Communication skills
- Risk assessment
- Resource coordination
- Scheduling and planning
- Administration and reporting
- Time management abilities
- Staff development
- Problem-solving abilities
- Computer skills
- Self motivation
- Risk management
- Crisis management
- Cultural sensitivity
- Staff management
Timeline
Program Manager
Guardian Residential Services
09.2024 - Current
Substance Abuse Specialist
Unique People Services
07.2022 - 08.2024
Owner/Stylist
We Love Hair Salon
05.2011 - 11.2024
Bachelor of Arts - Social Work
Lehman College
Associate of Science - Social Work
Borough of Manhattan Community College
High School Diploma -
Osborne Park Senior High School