Wilmer Alexander Guerrero
Woodbridge
Summary
A strong enthusiasm for professional development, I am eager to learn and grow within this environment. I demonstrate a capacity for rapidly acquiring new knowledge and effectively applying industry-specific tools and techniques. I am prepared to leverage and further develop my problem-solving and technical skills in an apprentice role
Overview
2026
2026
years of professional experience
Work History
Shift Leader
Buffalo Wild Wings
08 2024 - Current
- Enforced company policies and regulations with employees.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Provide excellent customer service in a fast-paced food service enviroment.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Completed cash and credit card transactions accurately using POS software.
- Support inventory checks and assist with opening & closing procedures
Team Member
Cold Stone Creamery
08 2023 - 08 2024
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
- Maintained cleanliness of work areas and followed health & safety guidelines
- Operated POS cash register and equipment to collect payments.
- Assisted in training new team members
Education
High Diploma -
Potomac Senior High School
06.2025
Skills
- Team Leadership Skills
- Client Service
- Cash Handling
- Time Management
- Microsoft Word & Excel
- Food Safety & Sanitation
- POS System
Timeline
Shift Leader
Buffalo Wild Wings
08 2024 - Current
Team Member
Cold Stone Creamery
08 2023 - 08 2024
High Diploma -
Potomac Senior High School
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