Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Wilmer Gutierrez Reyes

Manassas

Summary

Dynamic and adaptable professional with experience at Green Village Concrete, enhancing project efficiency through effective communication and proactive problem-solving. Recognized for leadership and time management skills, consistently delivering high-quality results while ensuring safety and compliance. Quick learner committed to continuous improvement and maintaining a positive work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Laborer Helper

Green Village Concrete
01.2025 - Current
  • Enhanced project efficiency by assisting skilled laborers in various construction tasks.
  • Operated hand tools and power equipment safely, reducing risk of injury or damage to property during construction projects.
  • Promoted effective communication among team members by relaying vital information between supervisors and workers.
  • Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
  • Addressed unexpected challenges proactively during the construction process, enabling prompt resolution of issues before impacting deadlines.
  • Participated in regular training sessions to maintain up-to-date knowledge on industry best practices and safety regulations.
  • Ensured timely delivery of materials and equipment, streamlining workflow and minimizing downtime.

Customer Service Advisor

Jiffy Lube
06.2022 - 10.2024
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new Product or service choices.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Continuously sought opportunities for personal development through ongoing training programs.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.

Janitorial Worker

Redcoats Janitorial Services
02.2022 - 05.2022
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Kept building spaces premises clean inside and outside.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.

Education

Construction Management

Northern Virginia Community College
Annandale, VA

Skills

    *Good and attentive to the instructions given

    *Time efficient

    *Quick to learn and adapt to the environment

    *Good leader

Accomplishments

*Graduated high school Advanced Studies

Certification

Osha 10– hour

Languages

Spanish
Native or Bilingual

Timeline

Laborer Helper

Green Village Concrete
01.2025 - Current

Customer Service Advisor

Jiffy Lube
06.2022 - 10.2024

Janitorial Worker

Redcoats Janitorial Services
02.2022 - 05.2022

Construction Management

Northern Virginia Community College

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Wilmer Gutierrez Reyes