Wyasia Staten
Norfolk
Summary
Motivated and detail-oriented Auto Claims Adjuster with almost 4 years of experience in handling property damage claims. Seeking to leverage strong investigative skills, sound claims handling, and interpersonal communication to transition into a Bodily Injury Adjuster role with GEICO. Committed to delivering exceptional customer service and resolving complex injury claims efficiently and compliantly.
Overview
4
4
years of professional experience
Work History
Auto Claims Adjuster - ICS
GEICO
Virginia Beach
01.2022 - Current
- Investigated, evaluated, and settled auto property damage claims with a focus on timely and fair resolution.
- Worked closely with insureds, claimants, repair facilities, and attorneys to assess damages and determine liability.
- Delivered a high level of customer service by maintaining professional and compassionate communication during all claim phases.
- Utilized claims management software to track and process cases efficiently.
- Consistently met or exceeded performance metrics including cycle time, customer satisfaction, and compliance.
- Gained foundational experience reviewing police reports, photos, and statements to establish fault and damages.
- Collaborated with BI adjusters to gather supporting documentation in injury-involved claims, offering assistance with initial triage and coverage verification.
Education
Human Anatomy 1
Tidewater Community College
Norfolk, VA 03.2021 - 07.2021
Certification Of Personal Care Aid - Personal Care Aid
Briggs Nursing
05.2018 - 05.2018
Some College (No Degree) - Human Anatomy 2
Tidewater Community College
Norfolk, VASome College (No Degree) - Developmental Psychology
Tidewater Community College
Norfolk, VASkills
- Claims Handling: Demonstrated ability to handle claims promptly and in accordance with established guidelines and regulatory standards
- Strong Interpersonal Communication: Proven ability to communicate effectively with internal and external stakeholders through phone, email, and meetings
- Effective Organization and Follow-Through: Maintains accurate records, follows up on pending items, and ensures all actions are documented and resolved in a timely manner
- Adaptability and Continuous Learning: Embraces feedback and seeks growth opportunities; successfully adapted to multiple process changes and system upgrades
Timeline
Auto Claims Adjuster - ICS
GEICO
01.2022 - Current
Human Anatomy 1
Tidewater Community College
03.2021 - 07.2021
Certification Of Personal Care Aid - Personal Care Aid
Briggs Nursing
05.2018 - 05.2018
Some College (No Degree) - Human Anatomy 2
Tidewater Community College
Some College (No Degree) - Developmental Psychology
Tidewater Community College
Similar Profiles
Devin MagnoneDevin Magnone
Examiner at GEICOExaminer at GEICO
Joletha GoodmanJoletha Goodman
Business Developer at GEICOBusiness Developer at GEICO
Kristen PearsonKristen Pearson
Technical Support at GeicoTechnical Support at Geico
Kelly GallagherKelly Gallagher
Regional Compliance Analyst at GEICORegional Compliance Analyst at GEICO
McKenzie ChapmanMcKenzie Chapman
Medical Readiness Corpsman at US NavyMedical Readiness Corpsman at US Navy