Wyasia Staten
Norfolk
Summary
Motivated and detail-oriented Auto Claims Adjuster with almost 4 years of experience in handling property damage claims. Seeking to leverage strong investigative skills, sound claims handling, and interpersonal communication to transition into a Bodily Injury Adjuster role with GEICO. Committed to delivering exceptional customer service and resolving complex injury claims efficiently and compliantly.
Overview
4
4
years of professional experience
Work History
Auto Claims Adjuster - ICS
GEICO
Virginia Beach
01.2022 - Current
- Investigated, evaluated, and settled auto property damage claims with a focus on timely and fair resolution.
- Worked closely with insureds, claimants, repair facilities, and attorneys to assess damages and determine liability.
- Delivered a high level of customer service by maintaining professional and compassionate communication during all claim phases.
- Utilized claims management software to track and process cases efficiently.
- Consistently met or exceeded performance metrics including cycle time, customer satisfaction, and compliance.
- Gained foundational experience reviewing police reports, photos, and statements to establish fault and damages.
- Collaborated with BI adjusters to gather supporting documentation in injury-involved claims, offering assistance with initial triage and coverage verification.
Education
Human Anatomy 1
Tidewater Community College
Norfolk, VA 03.2021 - 07.2021
Certification Of Personal Care Aid - Personal Care Aid
Briggs Nursing
05.2018 - 05.2018
Some College (No Degree) - Human Anatomy 2
Tidewater Community College
Norfolk, VASome College (No Degree) - Developmental Psychology
Tidewater Community College
Norfolk, VASkills
- Claims Handling: Demonstrated ability to handle claims promptly and in accordance with established guidelines and regulatory standards
- Strong Interpersonal Communication: Proven ability to communicate effectively with internal and external stakeholders through phone, email, and meetings
- Effective Organization and Follow-Through: Maintains accurate records, follows up on pending items, and ensures all actions are documented and resolved in a timely manner
- Adaptability and Continuous Learning: Embraces feedback and seeks growth opportunities; successfully adapted to multiple process changes and system upgrades
Timeline
Auto Claims Adjuster - ICS
GEICO
01.2022 - Current
Human Anatomy 1
Tidewater Community College
03.2021 - 07.2021
Certification Of Personal Care Aid - Personal Care Aid
Briggs Nursing
05.2018 - 05.2018
Some College (No Degree) - Human Anatomy 2
Tidewater Community College
Some College (No Degree) - Developmental Psychology
Tidewater Community College
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