Wyatt Hamilton
Ruther Glen
Summary
Offering strong foundation in leadership principles and team dynamics, eager to learn and develop within any environment. Brings keen ability to understand and implement effective customer service strategies, along with strong communication and problem-solving skills. Ready to use and develop leadership and team-building skills in whatever role I may be needed in.
Overview
3
3
years of professional experience
Work History
Customer Service Team Lead
Food Lion
06.2023 - Current
- Assisted team members in resolving customer inquiries and issues effectively.
- Developed knowledge of company policies and procedures to enhance service delivery.
- Coordinated workflow among team members to ensure timely response to customer requests.
- Monitored customer interactions for quality assurance and training needs identification.
- Collected feedback from customers to identify trends and improve service processes.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Team Member
Chick-fil-A
01.2023 - 06.2023
- Collaborated with team to maintain smooth operations and enhance customer service experience.
- Assisted in training new team members on operational procedures and best practices.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Implemented process improvements that increased workflow efficiency within team tasks.
- Engaged with customers to address inquiries and resolve issues promptly and professionally.
- Learned all required tasks quickly to maximize performance.
Education
No Degree - Criminal Justice
Shenandoah University
Winchester, VAHigh School Diploma -
Caroline High School
Milford, VA05-2024
Skills
- Customer relations
- Willingness to learn
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Superior work ethic
- Multitasking and prioritizing
- Problem-solving
- Professional telephone demeanor
Timeline
Customer Service Team Lead
Food Lion
06.2023 - Current
Team Member
Chick-fil-A
01.2023 - 06.2023
No Degree - Criminal Justice
Shenandoah University
High School Diploma -
Caroline High School
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