Dedicated professional with a strong background in logistics coordination and customer service. Proven ability to effectively communicate workflow challenges, ensuring safe and timely deliveries while adhering to safety protocols.
Overview
4
4
years of professional experience
Work History
Independent Operator Driver
LPR
Norfolk
09.2025 - 06.2026
Minimized workplace hazards by adhering to safety protocols during tasks.
Coordinated with drivers to ensure safe and timely delivery of goods on designated routes.
Updated dispatch team on delivery status and addressed challenges to maintain operational flow.
Communicated workflow challenges and proposed solutions to supervisors.
Provided customer service support including responding to queries in a timely manner.
Planned routes using mapping software tools such as Google Maps or Street View.
Monitored vehicle performance and scheduled regular maintenance checks.
Resolved customer complaints by providing effective solutions and enhancing customer satisfaction.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Driver Specialist
EDS Solutions
Norfolk
06.2025 - 09.2025
Operated delivery vehicles to transport goods efficiently.
Coordinated schedules for timely pickups and drop-offs.
Utilized GPS and maps for efficient route planning.
Determined most expedient trip by mapping out driving routes ahead of time.
Ensured compliance with safety regulations during all operations.
Conducted thorough pre-trip inspections to ensure vehicle safety and compliance. to verify vehicle's roadworthiness.
Communicated effectively with team members regarding delivery status.
Warehouse Worker
Integrity Staffing Solutions Inc.
Chesapeake
02.2025 - 06.2025
Operated forklifts to move materials and products within the warehouse.
Organized and stocked inventory on shelves for easy access.
Received incoming shipments and verified contents against packing lists.
Prepared orders for shipment by packing and labeling items accurately.
Maintained a clean and safe work environment following safety protocols.
Assisted team members in loading and unloading trucks efficiently.
Personal Care Assistant
Hand N Heart Home Care Services
Chesapeake
11.2024 - 02.2025
Assisted clients with daily living activities and personal hygiene routines.
Documented client progress and reported changes to the care team promptly.
Coordinated transportation for clients to appointments and social activities.
Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
Reported concerns to nurse supervisor to promote optimal care.
Administered medication under supervision of a registered nurse or physician.
Assisted with meal planning to meet nutritional plans.
Deployment Technician
GTN
Glen Allen
09.2022 - 07.2023
Installed hardware and software components at client locations.
Conducted system diagnostics to identify issues and recommend solutions.
Configured network settings for optimal connectivity and performance.
Provided technical support to end-users via phone and email communication.
Collaborated with team members to streamline deployment processes efficiently.
Documented procedures and configurations for future reference and training purposes.
Assisted in inventory management of equipment and supplies for deployments.
Maintained software inventory and performed patch management to ensure all systems are up-to-date with latest security patches.
Collaborated with vendors on product testing and implementation plans prior to deployment in production environment.
Deployed servers, desktops and laptops in accordance with customer requirements.
Coordinated with business users to identify their needs and design appropriate solutions accordingly.
Performed installation, configuration and troubleshooting of Windows operating systems.
Monitored system performance metrics and proactively identified potential problems.
Installed server applications including web servers, database servers, email servers.
Provided technical support for hardware and software issues related to workstations and servers.
Developed scripts to automate deployments tasks such as application installations or user migrations.
Responded promptly to emergency service requests within established service level agreements.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Evaluated software or hardware to recommend improvements or upgrades.
Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
Diploma - Information And Computer Systems
ECPI University
Virginia Beach, VA
08-2022
GED -
W H Clarke Vocational School
Portsmouth, VA
08-2007
Some College (No Degree) - State Certified Pharmacy Technician
Norfolk Technical Center
Norfolk, VA
Skills
Route planning
Vehicle maintenance
Safety compliance
Customer service
Logistics coordination
Inventory management
Timeline
Independent Operator Driver
LPR
09.2025 - 06.2026
Driver Specialist
EDS Solutions
06.2025 - 09.2025
Warehouse Worker
Integrity Staffing Solutions Inc.
02.2025 - 06.2025
Personal Care Assistant
Hand N Heart Home Care Services
11.2024 - 02.2025
Deployment Technician
GTN
09.2022 - 07.2023
Diploma - Information And Computer Systems
ECPI University
GED -
W H Clarke Vocational School
Some College (No Degree) - State Certified Pharmacy Technician