Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

XIAOKELATI FEIERDUSI

Reston

Summary

Experienced and detail-oriented Data Center Operations Engineer with 6+ years of hands-on experience maintaining enterprise-class infrastructure and optimizing data center performance. Proficient in server lifecycle management, network configuration, hardware troubleshooting, and incident response across high-demand environments. Skilled in Linux systems, physical infrastructure planning, and collaborating with global clients such as Alibaba, Tencent, and China Telecom. Strong cross-functional communication and a certified CCNA professional with working knowledge of ITIL practices.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Field Engineer

Asiacom Americas Inc
02.2019 - Current
  • Maintain and troubleshoot infrastructure at major data centers including CyrusOne, Digital Realty, CoreSite, and Equinix.
  • Provide on-site field services for global clients such as Alibaba (primary), Tencent, DIDI, China Telecom, and ByteDance.
  • Install, configure, and upgrade servers, switches, and routers from multiple OEMs including Cisco, Dell, HP, Arista, Huawei, and Inspur.
  • Perform full rack infrastructure installs: racking, cabling (LAN/SAN), fiber optics, power, and labeling.
  • Conduct server monitoring, firmware updates, and hardware replacements for Red Hat Linux environments.
  • Collaborate with remote teams and vendors to respond to incidents and execute root-cause investigations.
  • Maintain accurate records of incidents and changes using Jira and internal ITSM tools, ensuring SLA compliance.
  • Support data center migration and construction efforts, performing cooling/power audits to validate capacity.
  • Enforce access protocols and data center physical security in accordance with enterprise policies.
  • Provided hands-on training sessions for colleagues on new tools or technologies, enhancing overall team capabilities and knowledge base.

Admissions Coordinator

Virginia International University
04.2018 - 12.2018
  • Supported student admission process following university policy and federal guidelines.
  • Reviewed academic credentials and processed documentation for both domestic and international students.
  • Guided prospective students and families on course offerings, tuition structure, and campus facilities.
  • Assisted in compiling academic reports, drafting official correspondence, and working with the IT team on the school’s website and student portal app development.

IT Help Desk Support Specialist

Infinity Arts Center
01.2017 - 10.2018
  • Provided Level 1–2 support for hardware/software/network issues across office IT systems.
  • Installed and configured routers, switches, projector systems, and security cameras.
  • Offered technical support both in person and remotely (phone/email).
  • Maintained and optimized local networks and ensured system security and data privacy.
  • Scheduled upgrades, managed software rollouts, and ensured backup consistency without interrupting daily business operations.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.

Education

Master of Science - Master of Information Technology

Virginia International University
Fairfax, VA
01.2018

Skills

  • Operating Systems: Windows 10/11, Red Hat Linux, Ubuntu
  • Tools & Platforms: Jira, Remedy, Active Directory, MS Office 365, Zoom, VPN tools
  • Networking: TCP/IP, DNS, DHCP, VPN, Routers & Switches (Cisco, Juniper)
  • Hardware: Desktop/Laptop repair, Printer setup, Server installation, A/V equipment
  • Languages: Python (basic), Java, Bash
  • Languages Spoken: English, Mandarin, Turkish

Certification

  • Cisco routing and switching – CCNA
  • Step 2020 – Step 2023

Timeline

Field Engineer

Asiacom Americas Inc
02.2019 - Current

Admissions Coordinator

Virginia International University
04.2018 - 12.2018

IT Help Desk Support Specialist

Infinity Arts Center
01.2017 - 10.2018

Master of Science - Master of Information Technology

Virginia International University

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