Ximena Mansilla Guevara

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Billing commercial(national) and house accounts
• Schedule the fire inspection
• Assist with walk-ins customers
• Follow up the past due invoices and inspections
• Collect payments
• Process all the work orders from the national accounts

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.a
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Oversaw food preparation and monitored safety protocols.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

• Participated in the Work and Travel program, assisting as a Lift Operator during the ski season.
• Responsible for operating ski lifts safely and efficiently, ensuring the well-being of customers and staff.
• Delivered exceptional customer service by addressing queries, managing lift lines, and assisting guests in boarding the lifts.
• Coordinated with the team to maintain equipment and prevent operational delays.
• Worked under the supervision of Megan Reynold (Manager of Lift Operators), demonstrating responsibility and leadership.
  Contact: Mega.E.Reynold@vailresorts.com

• Supported the finance department in daily administrative functions, such as filing documents, preparing financial reports, and reconciling accounts.
• Assisted with payroll and human resources tasks, helping maintain employee records and assisting with benefits management.
• Played a key role in improving financial data accuracy, contributing to seamless audits and reports.
• Gained experience in financial forecasting, budget monitoring, and cost analysis.
• Reported to Clara Galván (Accounting Analyst), collaborating closely to support various financial operations.
  Contact: clara.galvan@bridon-bekaert.com

• Managed the recruitment and onboarding process for personnel in remote field locations, including international clients like Repsol, Pluspetrol, and Petroperu.
• Coordinated medical exams, work certifications, and induction programs, ensuring compliance with strict client requirements and safety protocols.
• Developed and implemented efficient employee tracking systems, reducing paperwork and improving overall operational efficiency.
• Worked directly with project managers to ensure the successful deployment of human resources to various sites, ensuring smooth operations.
• Supported HR team in handling employee relations, performance management, and staff well-being.
• Reported to Carla Ramos (HR Manager), coordinating daily activities to maintain seamless HR operations.
  Contact: cramos@logisticaselva.com

• Assisted the HR department in organizing and maintaining employee files and records.
• Coordinated medical examinations, health and safety training, and the documentation process for new hires.
• Supported the HR team by scheduling interviews, preparing documents, and ensuring all personnel records were up to date.
• Played a key role in onboarding by ensuring new employees received timely access to training and necessary documentation.
• Worked under the supervision of Delfina Tucno (HR Coordinator), contributing to the overall efficiency of the HR team.

• Contributed to the growth of sales in a high-traffic retail environment, achieving monthly sales targets.
• Managed cash register operations, processed payments, and handled customer transactions accurately.
• Assisted in maintaining visual merchandising, ensuring the store met brand standards.
• Provided excellent customer service by assisting customers with product selection, resolving issues, and ensuring a positive shopping experience.
• Trained new staff in sales techniques and store policies, helping to enhance team productivity.
• Worked under the supervision of Carlos Carrera (Store Manager), assisting in the daily operations and customer management.

Curso SAP: 'Business Intelligence & Predictability'