Ximena Mansilla Guevara
Lorton
Summary
A highly motivated and adaptable professional with a Bachelor's degree in Administration and International Business from Universidad de Ciencias Aplicadas (UPC). Possessing hands-on experience in diverse sectors, including finance, human resources, customer service, and operations. Skilled in using Microsoft Office, with an intermediate level of proficiency in English and basic knowledge of French. Creative, responsible, and efficient, with a strong ability to solve problems, achieve goals, and meet deadlines. Eager to contribute to the success of a dynamic organization while continuing to develop professionally
Overview
10
10
years of professional experience
Work History
Office Manager
F&M Fire Protection
03.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Billing commercial(national) and house accounts
- Schedule the fire inspection
- Assist with walk-ins customers
- Follow up the past due invoices and inspections
- Collect payments
- Process all the work orders from the national accounts
Waitress /Food Runner
Dos Amigos Mexican Restaurant
01.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.a
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Restaurant Manager
Terminal Pesquero SAC
04.2021 - 12.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Lift Operator
Roundtop Mountain Resort
12.2019 - 03.2020
- Participated in the Work and Travel program, assisting as a Lift Operator during the ski season.
- Responsible for operating ski lifts safely and efficiently, ensuring the well-being of customers and staff.
- Delivered exceptional customer service by addressing queries, managing lift lines, and assisting guests in boarding the lifts.
- Coordinated with the team to maintain equipment and prevent operational delays.
- Worked under the supervision of Megan Reynold (Manager of Lift Operators), demonstrating responsibility and leadership.
Contact: Mega.E.Reynold@vailresorts.com
Intern, Administration and Finance
Procables S. A. / Bridon-Bekaert Group
08.2019 - 11.2019
- Supported the finance department in daily administrative functions, such as filing documents, preparing financial reports, and reconciling accounts.
- Assisted with payroll and human resources tasks, helping maintain employee records and assisting with benefits management.
- Played a key role in improving financial data accuracy, contributing to seamless audits and reports.
- Gained experience in financial forecasting, budget monitoring, and cost analysis.
- Reported to Clara Galván (Accounting Analyst), collaborating closely to support various financial operations.
Contact: clara.galvan@bridon-bekaert.com
Human Resources Coordinator
LOGÍSTICA SELVA S.A.C
03.2016 - 11.2016
- Managed the recruitment and onboarding process for personnel in remote field locations, including international clients like Repsol, Pluspetrol, and Petroperu.
- Coordinated medical exams, work certifications, and induction programs, ensuring compliance with strict client requirements and safety protocols.
- Developed and implemented efficient employee tracking systems, reducing paperwork and improving overall operational efficiency.
- Worked directly with project managers to ensure the successful deployment of human resources to various sites, ensuring smooth operations.
- Supported HR team in handling employee relations, performance management, and staff well-being.
- Reported to Carla Ramos (HR Manager), coordinating daily activities to maintain seamless HR operations.
Contact: cramos@logisticaselva.com
Human Resources Assistant
LOGÍSTICA SELVA S.A.C
02.2016 - 03.2016
- Assisted the HR department in organizing and maintaining employee files and records.
- Coordinated medical examinations, health and safety training, and the documentation process for new hires.
- Supported the HR team by scheduling interviews, preparing documents, and ensuring all personnel records were up to date.
- Played a key role in onboarding by ensuring new employees received timely access to training and necessary documentation.
- Worked under the supervision of Delfina Tucno (HR Coordinator), contributing to the overall efficiency of the HR team.
Sales Associate
SURF GROUP SAC – RIP CURL
12.2014 - 02.2015
- Contributed to the growth of sales in a high-traffic retail environment, achieving monthly sales targets.
- Managed cash register operations, processed payments, and handled customer transactions accurately.
- Assisted in maintaining visual merchandising, ensuring the store met brand standards.
- Provided excellent customer service by assisting customers with product selection, resolving issues, and ensuring a positive shopping experience.
- Trained new staff in sales techniques and store policies, helping to enhance team productivity.
- Worked under the supervision of Carlos Carrera (Store Manager), assisting in the daily operations and customer management.
Education
Intermediate7 and8
Británico
BBA - Administration And International Business
Universidad Peruana De Ciencias Aplicadas - UPC
Lima, Peru01.2020
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Colegio Maria Reina Marianistas
12.2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Problem-solving and decision-making
- Time management and multitasking
- Team collaboration and leadership
- Organizational and administrative skill
- Flexible to changes
Personal Information
- Married
- Peruvian
- Birthday: September 8th, 1995
- Status: Resident
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Office Manager
F&M Fire Protection
03.2022 - Current
Waitress /Food Runner
Dos Amigos Mexican Restaurant
01.2022 - 10.2022
Restaurant Manager
Terminal Pesquero SAC
04.2021 - 12.2021
Lift Operator
Roundtop Mountain Resort
12.2019 - 03.2020
Intern, Administration and Finance
Procables S. A. / Bridon-Bekaert Group
08.2019 - 11.2019
Human Resources Coordinator
LOGÍSTICA SELVA S.A.C
03.2016 - 11.2016
Human Resources Assistant
LOGÍSTICA SELVA S.A.C
02.2016 - 03.2016
Sales Associate
SURF GROUP SAC – RIP CURL
12.2014 - 02.2015
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Colegio Maria Reina Marianistas
Intermediate7 and8
Británico
BBA - Administration And International Business
Universidad Peruana De Ciencias Aplicadas - UPC
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