Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xina Sales

Woodbridge

Summary

Dynamic medical receptionist with extensive experience at Vcm Family Medicine, excelling in front desk operations and patient scheduling. Proven ability to enhance patient satisfaction through compassionate service and efficient appointment management. Skilled in HIPAA compliance and adept at handling high call volumes, fostering trust and loyalty among patients.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Vcm Family Medicine
04.2024 - 01.2025
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Conducted patient intake interviews, recording and documenting relevant information.

Medical Receptionist

Nightwatch Urgent Care
12.2023 - 04.2024
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Obtained payments from patients and scanned identification and insurance cards.

Front Desk Receptionist

Cardinal Internal Medicine
05.2023 - 03.2024
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Assistant Teacher

Carousel Academy
11.2021 - 01.2023
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.

Medical Billing Assistant

NAPA
01.2020 - 10.2021
  • Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
  • Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
  • Assisted in the creation of training materials for new team members, ensuring a smooth onboarding process and consistent work quality.
  • Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Freedom High School
Woodbridge,va
06-2015

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Microsoft office
  • Patient registration
  • Office administration
  • Patient scheduling
  • HIPAA compliance
  • Appointment setting
  • Payment collection
  • Reminder calls
  • Medical billing
  • Paperwork coordination

Timeline

Medical Receptionist

Vcm Family Medicine
04.2024 - 01.2025

Medical Receptionist

Nightwatch Urgent Care
12.2023 - 04.2024

Front Desk Receptionist

Cardinal Internal Medicine
05.2023 - 03.2024

Assistant Teacher

Carousel Academy
11.2021 - 01.2023

Medical Billing Assistant

NAPA
01.2020 - 10.2021

Freedom High School

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