Xiomara J. Brito
Manassas
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Leasing Agent
The Sully, Chantilly
Chantilly
10.2025 - 05.2026
- Prepared personalized tour plans for prospects
- Worked with maintenance and other services to ensure proper procedures and schedules
- Managed resident concerns and questions
- Answer phone and email inquiries
- Learned systems like Yardi, CRM, MeetElise and other related systems
- Managed County WDU/ADU applications
Leasing agent
Kingston McLean Crossing, McLean
McLean
11.2024 - 10.2025
- Prepared personalized tour plans for prospects
- Worked with maintenance and other services to ensure proper procedures and schedules
- Managed resident concerns and questions
- Answer phone and email inquiries
- Learned systems like Yardi, Funnel, and other related systems
Assistant manager
Cinemark, Centreville
Centreville
05.2022 - 11.2024
- Took charge of money orders, as well as counting the safe before and after a shift
- Handled inventory, stock, and organization
- Assisted with facility maintenance and sanitation
- Wrote budgets, employee schedules, as well as other scheduling needs
- Worked closely with other departments, and coordinated accordingly
- Conducted interviews, and processed new hire paperwork
- Worked with guest and team members alike to ensure a safe and positive working environment
Front Desk Manager
Shapes Salon & Day Spa, Fairfax Station/Clifton
Fairfax Station/Clifton
06.2020 - 08.2023
- Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answer and forward incoming phone calls
- Ensure reception area is tidy and presentable
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain Spa efficiency
- Update calendars and schedule appointments
- Verify clients’ paperwork is up to date and that the correct forms are printed and filled out properly
- Perform other clerical receptionist duties such as filing, organizing, inventory, and scheduled clients’ yearly appointments
Back of the house Assistant
The Cheesecake Factory, Fair Lakes Mall
Fair Lakes Mall
11.2019 - 02.2020
- Communicated clearly with servers, cooks, food prep, and managers
- Ensured quality of kitchen utensils and other equipment
- Maintained organization and efficiency in the kitchen and back of house areas while quickly rinsing, washing, and delivering clean dishes to the kitchen and dining room
- Assisted different areas in the kitchen to ensure delivery of meals on time
Front Line
Panera Bread, Clifton
Clifton
02.2018 - 08.2018
- Prepared and cooked food items off the menu according to specifications
- Expedited food items and beverages
- Coordinate to-go and delivery outposts
- Keep restaurant and equipment clean
- Assisted in different positions when asked
Education
HS Diploma -
Centreville High School
Clifton06-2020
Skills
- Bilingual (Native level-Spanish)
- Excellent communication skills
- Customer service experience
- Office skills
- IT 101 skills- Excel, Microsoft, PowerPoint
- Time and Task management
- Data entry
- Social media including Google sites, Google communities etc
- Budget management
- Telephone and email etiquette
Languages
Spanish
Native or Bilingual
Timeline
Leasing Agent
The Sully, Chantilly
10.2025 - 05.2026
Leasing agent
Kingston McLean Crossing, McLean
11.2024 - 10.2025
Assistant manager
Cinemark, Centreville
05.2022 - 11.2024
Front Desk Manager
Shapes Salon & Day Spa, Fairfax Station/Clifton
06.2020 - 08.2023
Back of the house Assistant
The Cheesecake Factory, Fair Lakes Mall
11.2019 - 02.2020
Front Line
Panera Bread, Clifton
02.2018 - 08.2018
HS Diploma -
Centreville High School