Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Xiomara Soto

Richmond

Summary

Experienced in supervising daily operations, including shift scheduling and duty assignment, ensuring efficient workflow and productivity. Organized comprehensive training sessions for new hires to enhance their understanding of workplace protocols and company culture. Maintained effective communication with customers to identify their needs while collaborating with management on strategic planning to meet business objectives. Proficient in monitoring employee attendance and payroll processes, contributing to operational efficiency.

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Taco Bell
Chesterfield
12.2023 - 02.2025
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Coordinated with other departments to ensure smooth flow of operations.

Assistant Manager

Wendy's
Harrisonburg
03.2018 - 04.2021
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Monitored employee attendance records, timekeeping, and payroll information.

Education

High School Diploma -

Manuel Mendez Liciaga
San Sebastian, Puerto Rico
05-2008

Skills

  • Bilingual (English and Spanish)
  • Details oriented
  • Problem solving
  • Good communication
  • Team work
  • Active listening

Certification

Serve Safe Certified

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Assistant Manager

Taco Bell
12.2023 - 02.2025

Assistant Manager

Wendy's
03.2018 - 04.2021

High School Diploma -

Manuel Mendez Liciaga
Xiomara Soto