Xzaiver Dixson
Midlothian
Summary
Customer Service Representative with a proven track record of delivering outstanding support and resolving complex customer inquiries. Expertise in communication and problem-solving has led to measurable improvements in customer satisfaction and loyalty. Recognized for enhancing team performance by sharing best practices in service operations to drive a culture of excellence.
Overview
3
3
years of professional experience
Work History
Customer Experience Agent
Holdiay Barn Pet Resort
Midlothian
08.2024 - Current
- Supported sales team members to drive growth and development.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Shift Lead
Panda Express Restaurant Group
Midlothian
05.2022 - 12.2024
- Assisted in the training of new employees.
- Fostered a team-oriented environment to increase morale and productivity.
- Collaborated with management to set performance goals and evaluate progress.
Education
Bachelor of Science - Health Science
Virginia Commonwealth University
Richmond, VA05-2026
Skills
- Customer service
- Conflict resolution
- Employee training
- Time management
- Team collaboration
- Regulatory compliance
- Positive and professional
- Technical support
- Service upselling
- Account updating
- Payment processing
- Computer proficiency
- Scheduling
- Retail sales customer service
- Order processing
- Support case resolution
- Product sales
- Multi-line phone talent
- Microsoft PowerPoint
- Punctuality and reliability
- Inbound and outbound calling
- Multi-line telephone operations
- Office equipment proficiency
Affiliations
- Colligate Volleyball Player
Accomplishments
- All-American Track High Jumper
- Honor Roll and Deans List
Languages
English
Professional
Timeline
Customer Experience Agent
Holdiay Barn Pet Resort
08.2024 - Current
Shift Lead
Panda Express Restaurant Group
05.2022 - 12.2024
Bachelor of Science - Health Science
Virginia Commonwealth University
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