Yahkeim Z. Young
Richmond
Summary
To seek and maintain part-time or full-time position, that offers professional challenges utilizing my problem-solving skills, attention to detail, hard-working business ethics, and years of experience.
I am also excited to parlay my experience into a completely new position and take the next step using my exceptional customer service abilities as well as my dedication to meeting company goals, working under pressure, and tackling challenges to best enhance the company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Concierge
Terrace Bed & Breakfast Seasonal
01.2008 - Current
- On-call for 24/7 accommodations for guests
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
BARISTA, SERVER
BARISTA EXPERIENCE Lamplighter Coffee, Brewers, Barista
01.2018 - 01.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Office Receptionist
MEDICAL OFFICE, Richmond Medical Associates Seasonal
01.2010 - Current
- Established that all patient records were secured and that proper protocols were established prior to seeing the physician
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed a multi-line telephone system
- Closed and secured building
Retail Sales Associate
Circle Thrift And Art Space
05.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases and locate items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Food Distribution Organizer
Seasonal Roots Farmers Market
03.2022 - Current
- This job is a labor of love and supporting industry and programs that isn't just good for our local farmers and artisans, but for us. This company is dedicated to providing nutritious, and sustainable food to the Richmond community.
- Fostered positive working relationships with people of diverse cultures and understood ethnic food groups.
- Loaded produce into packages suited for product specifications.
- Operated manual pallet jacks and forklifts to move and store materials.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Organized items on racks, shelves and bins to maintain established order.
Barista/FOH
SubRosa Bakery
03.2022 - Current
- Proficient in manual espresso pulling and late art.
- Handled pastries from the wood oven and neatly organized in the pastry case.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Great with customers during hectic periods to promote fun, positive environment while getting orders out as quickly as possible.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelors of Science - Psychology
Virginia Commonwealth University
2025
Skills
- Guest Accommodations
- Safety Procedures
- Hospitality Service Expertise
Certification
Front Office Administrator Efficient Microsoft Office Skills Documentation & Reporting
Excellent Time Management Superb Strategic Planning Outstanding Leader
Additional Information
- ACHIEVEMENTS , Certificate of Achievement National Youth Leadership Forum Outstanding Academic Excellence in Math & Science President’s Education Award
Timeline
Retail Sales Associate
Circle Thrift And Art Space
05.2022 - Current
Food Distribution Organizer
Seasonal Roots Farmers Market
03.2022 - Current
Barista/FOH
SubRosa Bakery
03.2022 - Current
BARISTA, SERVER
BARISTA EXPERIENCE Lamplighter Coffee, Brewers, Barista
01.2018 - 01.2021
Office Receptionist
MEDICAL OFFICE, Richmond Medical Associates Seasonal
01.2010 - Current
Concierge
Terrace Bed & Breakfast Seasonal
01.2008 - Current
Bachelors of Science - Psychology
Virginia Commonwealth University
Similar Profiles
Fatima RahmamFatima Rahmam
Assisstant Manager at Bed and BreakfastAssisstant Manager at Bed and Breakfast
Lori CoffmanLori Coffman
Innkeeper at Pineapple Hill Inn Bed and BreakfastInnkeeper at Pineapple Hill Inn Bed and Breakfast
Juliona PoseyJuliona Posey
Customer Service Representative at Citizen Canine Bed & Breakfast For DogsCustomer Service Representative at Citizen Canine Bed & Breakfast For Dogs
Aaron PayneAaron Payne
Associate Lease Comp Researcher at Costar GroupAssociate Lease Comp Researcher at Costar Group
Williamm MannWilliamm Mann
Customer Service Volunteer at Kanata TheatreCustomer Service Volunteer at Kanata Theatre