Summary
Overview
Work History
Education
Skills
Timeline
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Yakira Jones

Danville

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled with working under pressure and adapting to new situations and challenges to best enhance the organizational brand


Overview

9
9
years of professional experience

Work History

Office Assistant

Regional Medical Transportation
03.2022 - 12.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.


Registered Behavior Technician

The Madeline Centre
07.2018 - 05.2021
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.

Customer Service Representative

Telvista Campestre
05.2015 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA

Skills

  • Behavior Management
  • Data Collection
  • Report writing
  • Critical Thinking
  • Communications
  • Verbal and written communication
  • Social skill development
  • HlPPA
  • Client relationship development
  • Positive and Negative Reinforcement
  • Customer service

Timeline

Office Assistant

Regional Medical Transportation
03.2022 - 12.2023

Registered Behavior Technician

The Madeline Centre
07.2018 - 05.2021

Customer Service Representative

Telvista Campestre
05.2015 - 05.2018

Bachelor of Science - Psychology

Liberty University

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Yakira Jones