Yamasha Best
Hampton
Summary
Collaborative Dental Assistant trained to support, educate and motivate patients. Focused on improving dental health with preventive and corrective care. Proficient in updating records, processing images and preparing laboratory cases.
Friendly dental assistant with several years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Edward A. Owens, DMD
Williamsburg
01.2026 - Current
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared treatment rooms by sterilizing instruments and organizing supplies.
- Educated patients on oral hygiene practices and post-treatment care.
- Scheduled appointments and coordinated patient flow for optimal service delivery.
- Supported administrative tasks, including billing inquiries and insurance verification.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Dental Assistant
Hampton Roads Family Dental
04.2022 - 10.2025
- Checking patients in, leading them to exam rooms or seats, and assisting them in getting situated in for their visit
- Providing comfort to patients before, during, and after treatments or tests
- Assisting dentists and hygienists during treatments by handling tools and materials
- Must clean and prepare treatment rooms and laboratories. Sterilize and disinfect equipment per OSHA, CDC, EPA, and OSAP guidelines.
- Positioning suction devices, exposing dental radiographs, taking dental impressions, recording patient notes and administration roles such as scheduling appointments.
- Perform dental X-rays
- General Dentistry
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared treatment rooms by sterilizing instruments and organizing supplies.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed patient records using electronic health record systems efficiently.
- Scheduled appointments and coordinated patient flow for optimal service delivery.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Child Care Leader
Friendship Baptist Church
09.2019 - 02.2020
- Supported children’s cognitive, social, and emotional development with quality childcare.
- Read stories and played age-appropriate games with children in care.
- Met needs of children of different ages with developmentally appropriate activities.
- Minimized spread of infectious diseases using proper cleaning and sanitation protocols.
- Encouraged children to create, explore and learn with confidence.
Healthcare Customer Service Representative
Aerotek
09.2018 - 07.2019
- Coordinated new intake documentation, HIPAA-mandated releases, and other patient-related interactions.
- Maintained data integrity, keeping accurate and documentation of patient-related interactions.
- Updated records with all interactions and customers transactions.
Collection Account Representative
Portfolio Recovery Associates
10.2017 - 05.2018
- Received payments and post amounts paid to customer accounts.
- Recorded address changes and purged records of deceased customers for assigned accounts.
- Educated customers about the terms of the contracts and payment requirements.
Packing Operations
Target Distribution
02.2017 - 10.2017
- Determined operational strategies to bring procedures and personnel in line with company values.
- Prepared shipments by packaging and securing finished items.
- Tended to machinery sorting and packaging materials.
- Lift and carry merchandise weighing up to 30 lbs. throughout a shift.
Food Service Worker
Phillips Enterprises
01.2016 - 07.2016
- Maintained food supply, reported low-stock items and rotated stock.
- Operated industrial dishwashers to sanitize trays, utensils, and kitchen equipment.
- Observed quality and safety standards for safe food-handling practices.
- Monitored food at serving areas for freshness and replenishment needs.
Cashier
Walmart
07.2015 - 01.2016
- Engaged with customers while completing cash register transactions.
- Balanced cash drawer at beginning and end of each shift.
- Maintained clean, organized, and well stocked checkout areas.
Sales Representative
IBEX Global
11.2014 - 11.2015
- Determined customers’ needs based on sales calls.
- Processed credit card payments.
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
Team Leader
Burger King
09.2013 - 11.2014
- Managed team recordkeeping and tracked daily production and inventory.
- Loaded, unloaded, moved, and transferred merchandise.
- Monitored teamwork, identified safety concerns, and removed hazards.
Education
Radiation Certification -
Virginia Commonwealth University School of Dentistry
Associates - Dental Assistance
New Horizons Regional Education Center
High School Diploma -
Hampton High School
Skills
- Dental Impressions
- Strong communication skills
- Oral hygiene
- Dental radiography
- Treatment preparation
- Time management
- Electronic charting
- Dental impression specialist
- Dental procedure preparation
- Oral X-rays
- HIPAA compliance
- Problem solving
- Call center experience
- Call center procedures
- Microsoft Excel
- Product sales
Timeline
Dental Assistant
Edward A. Owens, DMD
01.2026 - Current
Dental Assistant
Hampton Roads Family Dental
04.2022 - 10.2025
Child Care Leader
Friendship Baptist Church
09.2019 - 02.2020
Healthcare Customer Service Representative
Aerotek
09.2018 - 07.2019
Collection Account Representative
Portfolio Recovery Associates
10.2017 - 05.2018
Packing Operations
Target Distribution
02.2017 - 10.2017
Food Service Worker
Phillips Enterprises
01.2016 - 07.2016
Cashier
Walmart
07.2015 - 01.2016
Sales Representative
IBEX Global
11.2014 - 11.2015
Team Leader
Burger King
09.2013 - 11.2014
Radiation Certification -
Virginia Commonwealth University School of Dentistry
Associates - Dental Assistance
New Horizons Regional Education Center
High School Diploma -
Hampton High School