Yanira Cerven
Richmond
Summary
Dynamic Operations Manager with proven success in process improvement and team management. Expertise in performance metrics and operational strategy, driving efficiency and productivity.
Overview
5
5
years of professional experience
Work History
Operations Manager
Superior Communications
La Vergne
02.2024 - 12.2025
- Managed daily operations to optimize workflow and enhance team coordination.
- Implemented process improvements that streamlined operations and increased overall productivity.
- Developed operational teams to effectively respond to process and production demands.
- Presented performance and productivity reports to supervisors.
- Measured and reviewed performance via KPIs and metrics.
Operations Supervisor
Superior Communications
La Vergne
06.2021 - 02.2024
- Supervised daily operations and ensured efficient workflow across teams.
- Trained staff on operational procedures and safety protocols to enhance performance.
- Monitored equipment functionality and scheduled maintenance to minimize downtime.
- Facilitated cross-departmental communication to promptly resolve operational challenges.
- Identified improvement areas and developed strategies that enhanced operational efficiency.
- Prepared operational performance reports and presented findings to management team.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
Senior Team Leader
Superior Communications
La Vergne
01.2021 - 06.2021
- Coordinated interdepartmental communication to improve collaboration and streamline processes.
- Secured leadership position as a result of consistently exceeding performance expectations and contributing to team success.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Provided training and support to empower team members in achieving objectives and maintaining motivation.
- Monitored staff performance through observation, audits and reports.
- Facilitated conflict resolution among employees through timely intervention and effective solutions.
Education
High School Diploma -
La Verge High School
La Vergne, TN05-2018
Skills
- Operational strategy
- Process improvement
- Workflow optimization
- Performance metrics
- Warehouse operations
- Team management
- Staff management
- Performance evaluations
- Employee supervision
- Training and development
- Team leadership
- Goal attainment
- Problem solving
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Operations Manager
Superior Communications
02.2024 - 12.2025
Operations Supervisor
Superior Communications
06.2021 - 02.2024
Senior Team Leader
Superior Communications
01.2021 - 06.2021
High School Diploma -
La Verge High School