Yaretzi Santana
Alexandria
Summary
Dynamic and engaging professional with a proven track record at IHOP, excelling in high-pressure environments and enhancing customer satisfaction through exceptional service and efficient team collaboration. Skilled in multitasking and effective time management, adept at elevating guest experiences and maintaining meticulous standards. Demonstrates a blend of exceptional communication and guest relations, driving positive outcomes and workplace efficiency.
Overview
2
2
years of professional experience
Work History
Host
IHOP
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Party Host
Chuck E Cheese
12.2022 - Current
- Supervised children's activities, maintaining order, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Education
High School
Seton Home Study School
Front Royal, VA05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Professional appearance
- Telephone reception
- Guest relations
- Up-selling techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
IHOP
11.2024 - Current
Party Host
Chuck E Cheese
12.2022 - Current
High School
Seton Home Study School
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