Yemeserach Techane

Present

• Promoted internally from Front Desk to Management, developing full operational command across all departments.
• Appointed to lead Operational Compliance, driving consistency, accountability, and service execution.
• Reduced employee turnover by 20%, strengthening team stability and retention through coaching and situational leadership.
• Increased Net Promoter Score (NPS) by 30% within 12 months, directly improving owner loyalty and advocacy.
• Sustained 94% average monthly Owner Experience scores across two resort properties.
• Led and influenced a 90+ associate team, delivering consistent results in high-volume environments.
• Selected as Task Force Leader, traveling to support new and transitioning resorts with operational ramp-up and staffing stabilization.
• Led PRR (Problem Reduction & Resolution) efforts, analyzing detractor data and converting bottom-three complaint themes into operational strengths.
• Recognized as Employee of the Year for leadership impact, adaptability, and performance.

• Directed daily housekeeping operations, aligning staffing with occupancy and service expectations.
• Managed schedules, payroll, and overtime controls to balance labor efficiency and guest satisfaction.
• Led training, onboarding, and performance coaching to improve service consistency and team engagement.
• Oversaw inventory, linen controls, chemical compliance, and inspection readiness.

• Led housekeeping team to maintain high standards of cleanliness and guest satisfaction.
• Developed and implemented training programs for new housekeeping staff, enhancing operational efficiency.
• Oversaw inventory management of cleaning supplies, ensuring adequate stock levels and cost control.
• Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and corrective actions.
• Senior leader for a 50-associate bilingual team within a unionized environment.
• Oversaw housekeeping and laundry operations, inspections, and brand standard execution.
• Led performance management, coaching, corrective action, and recognition initiatives.

• Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
• Trained and mentored front desk staff on customer service best practices and hotel policies.
• Managed scheduling for front desk team, optimizing coverage during peak hours for efficiency.
• Implemented procedures to enhance guest satisfaction, resulting in positive feedback and repeat visits.