Yenia Irvin
Virginia Beach
Summary
Vibrant and friendly with excellent communication and teamwork abilities. Understands the importance of customer satisfaction and possesses strong attention to detail in food preparation and service. Dedicated to contributing to a positive dining experience and ensuring smooth restaurant operations.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Chickfila
03.2025 - Current
- Displayed excellent teamwork skills while working in a fast-paced environment with fellow team members.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Server
Twist
12.2024 - 04.2025
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
Server
TEXASROADHOUSE
04.2023 - 08.2024
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Communicated with kitchen staff to maintain steadiness and productivity.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change, and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Cashier
Churches' Chicken
06.2021 - 05.2022
- Accepted cash and credit card payments, issued receipts, and provided change.
- Operated cash register to receive payment by cash, check, and credit card.
- Worked closely with front-end staff to assist customers.
- Delivered a high level of customer service using active listening and engagement skills.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Health Sciences
Lone Star College System
Spring, TXSkills
- Collaborative teamwork
- Upselling strategies
- Exceptional customer service
- Guest engagement
- Strong work ethic
- High volume dining
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Team Member
Chickfila
03.2025 - Current
Server
Twist
12.2024 - 04.2025
Server
TEXASROADHOUSE
04.2023 - 08.2024
Cashier
Churches' Chicken
06.2021 - 05.2022
Health Sciences
Lone Star College System
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