Yesenia Escobar
Paeonian Springs
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills.also , Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Sanitation Worker
Quality Service Integrity
Muldrow
02.2023 - 11.2023
- Maintained cleanliness and sanitation standards throughout facilities.
- Operated cleaning equipment to ensure thorough surface sanitation.
- Disposed of waste materials according to safety regulations.
Customer Service Representative
Experian
Van Buren
01.2019 - 10.2023
- Managed customer inquiries through phone, email, and chat support channels.
- Resolved billing issues by reviewing account details and providing accurate information.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided product knowledge to customers, assisting them with service-related questions.
- Handled complex cases by coordinating with other departments for effective solutions.
Warehouse Worker
Walmart distribution
Fort Smith
02.2018 - 12.2018
- Sorted and organized products for optimal storage and retrieval.
- Conducted regular inventory checks to maintain accurate stock levels.
- Collaborated with team members to ensure timely order fulfillment.
- Maintained cleanliness and organization of warehouse areas.
- Assisted in training new employees on warehouse operations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Loaded and unloaded shipments following safety protocols.
Customer Service Representative
Sykes
Fort Smith
01.2017 - 11.2017
- Managed customer inquiries through phone, email, and chat support channels.
- Resolved billing issues by reviewing account details and providing accurate information.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Northside High School
Fort Smith, ArkansasSkills
- Effective communication
- Customer service
- Customer support
- Conflict resolution
Team collaboration
Empathy
leadership
Languages
Spanish
Native/ Bilingual
A1
Timeline
Sanitation Worker
Quality Service Integrity
02.2023 - 11.2023
Customer Service Representative
Experian
01.2019 - 10.2023
Warehouse Worker
Walmart distribution
02.2018 - 12.2018
Customer Service Representative
Sykes
01.2017 - 11.2017
Northside High School