Yessica Mercado-Lozano
Alexandria
Summary
Motivated and dependable sales associate with over 4 years of experience in customer-facing roles. Skilled at guiding customers toward membership sign-ups, consistently meeting or exceeding sales targets. Known for being strong with a hands-on approach to multitasking and problem-solving. Maintains clean, organized workspaces and creates positive customer experiences that encourage loyalty and repeat business. Eager to earn, grow, and contribute to a fast-paced customer service-focused environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Yates Dry Cleaning
alexandria
10.2024 - Current
- Assisted customers with inquiries about dry cleaning services and pricing.
- Processed customer orders and managed payment transactions efficiently.
- Handled garment care instructions and provided recommendations for special fabrics.
- Maintained cleanliness and organization of the service area and equipment.
- Resolved customer complaints promptly to ensure satisfaction with services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Junior Playland
Arlington
10.2021 - Current
- Maintained store cleanliness and organized merchandise displays for easy access.
- Processed sales transactions accurately using the point-of-sale system.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Learned store policies and procedures to ensure compliance during daily operations.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06-2023
Some College (No Degree) - Health Sciences
Northern Virginia Community College
Annandale, VASkills
- Customer service
- Complaint resolution
- Telephone etiquette
- Problem solving
- Adaptability
- Scheduling
- Team collaboration
- Payment processing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Yates Dry Cleaning
10.2024 - Current
Sales Associate
Junior Playland
10.2021 - Current
High School Diploma -
Mount Vernon High School
Some College (No Degree) - Health Sciences
Northern Virginia Community College