Summary
Overview
Work History
Education
Skills
Timeline
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YOLANDA R. HOPKINS

Portsmouth,Virginia

Summary

Experienced professional with a strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management for seamless service delivery. Collaborative team player who adapts to changing demands, consistently achieving meaningful results and fostering a harmonious work environment.

Overview

22
22
years of professional experience

Work History

Customer Service Specialist III

W&O Supply
07.2022 - Current
  • Handle escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies, equipment, and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • All other duties as assigned.

Lead Sales Associate

Dollar General
01.2021 - 06.2023
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.

Bankruptcy Specialist II

PRA Group
11.2020 - 05.2022
  • Performs tasks supporting document processing in compliance with the United States Bankruptcy Court rules.
  • Completes proof of claim processes
  • Performs account updates.
  • Assists with mail distribution.
  • Ensures compliance with applicable laws, regulations, and company policies across areas of organizational responsibility.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.

Bankruptcy Representative-Temp to Perm

Adecco Staffing
01.2020 - 11.2020
  • Performed research and verification of bankruptcy information.
  • Organized, sorted, and checked input data against original documents.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Scanned documents and saved in database to keep records of essential organizational information.

Office Coordinator/Supervisor

St. Louis Cnty Gov’t
05.2003 - 11.2019
  • Maintain inventory and capital assets for division equipment.
  • Review real estate conveyance documents for accuracy.
  • Process/Record Marriage License applications.
  • Research recorded real estate documents.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Enhanced staff productivity with consistent performance evaluations and regular feedback.
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
  • Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
  • Updated reports, managed accounts, and generated reports for company database.
  • Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
  • Created, prepared, and delivered reports to various departments.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Implemented effective employee recognition programs that increased morale and motivation within the team.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Education

Some College (No Degree) - Human Services

Columbia College
Saint Louis, Missouri

Some College (No Degree) - Business Admin

Florissant Valley Community College
Saint Louis, Missouri

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Telephone etiquette
  • Problem resolution
  • Goal oriented
  • Attention to detail
  • Inventory control
  • Microsoft Office Suite experience

Timeline

Customer Service Specialist III

W&O Supply
07.2022 - Current

Lead Sales Associate

Dollar General
01.2021 - 06.2023

Bankruptcy Specialist II

PRA Group
11.2020 - 05.2022

Bankruptcy Representative-Temp to Perm

Adecco Staffing
01.2020 - 11.2020

Office Coordinator/Supervisor

St. Louis Cnty Gov’t
05.2003 - 11.2019

Some College (No Degree) - Human Services

Columbia College

Some College (No Degree) - Business Admin

Florissant Valley Community College

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YOLANDA R. HOPKINS