Yolanda Johnson

• Assisted in preparing and serving nutritious meals according to dietary guidelines.
• Maintained cleanliness and organization of kitchen and dining areas.
• Collaborated with kitchen staff to ensure timely meal delivery to residents.
• Supported dietary staff in documenting food preferences and restrictions.
• Engaged with residents to enhance dining experience and address needs.
• Adhered to safety protocols while handling food and kitchen equipment.
• Kept all kitchen areas clean, tidy and free of hazards.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

Reason for leaving - Management didn't honor pay given at time of interview

• Assisted clients with daily living activities, ensuring comfort and safety.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Administered medications according to prescribed schedules, maintaining compliance with healthcare guidelines.
• Monitored vital signs, documenting changes and reporting concerns to healthcare professionals.

-Client passed away January 19, 2026

• Led collections team to optimize recovery processes and reduce outstanding debt.
• Developed and implemented strategies to enhance customer payment compliance and reduce delinquencies.
• Analyzed collection reports to identify trends and inform operational adjustments for improved efficiency.
• Trained and mentored staff on best practices in collections, improving team performance and morale.
• Monitored key performance indicators to assess team effectiveness and drive continuous improvement initiatives.
• Reviewed, researched, and corrected discrepancies and customer concerns.