Yolanda Lewis

· Responsible for developing, leading and managing key accounts.

· Establish and maintain a professional relationship with clients.

· Advise, educate and make recommendations to clients based on best practices, processes and all necessary steps to protect, secure and maintain an online presence.

· Track and manage client domain name and SSL portfolios.

· Answer client emails and return calls in a very timely fashion.

· Ability to upsell to current client base.

· Help develop initiatives to increase customer satisfaction and retention.

· Manage client projects from beginning to end.

· Schedule client meetings and provide status updates.

· Register, transfer, and modify domains per client request.

· Work with internal teams (billing, fulfillment, development, etc.) to ensure client satisfaction.

· Responsible for working directly within other domain registrar and registry portals to complete transfer projects to ensure a smooth transition of client domain portfolios.

· Provide demos of portal to new users or clients.

· Responsible for working with client on transactions which require negotiation to determine minimum and maximum spend.

· Review documents returned by clients to ensure accuracy prior to sending to fulfillment.

· Work closely with in-house experts in regards to snapback, anonymous purchases, takedowns and domain monitoring services.

· Educate clients to assist in preventing site outages when performing domain transfers or nameserver modifications.

· Provide requirements to clients for domain registration, transfers and modifications.

· Managed several client accounts.

· Submitted domain registrations, transfers and modifications through company portal.

· Scheduled client meetings to provide status updates.

· Worked closely with internal teams in regards to fulfillling client requests.