YOLY JIMENEZ PADILLA
Meadows Of Dan
Summary
Results-driven Spa Manager with over a decade in luxury hospitality and wellness. Expertise in driving revenue growth, enhancing retail performance, and developing innovative wellness treatments. Focused on optimizing operations, maintaining high service standards, and implementing customized wellness programs that align with luxury resort expectations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Spa Manager - Head Department
The Lodge at Primland, Auberge Collection
Meadows of Dan
10.2024 - Current
- Managed daily spa operations while consistently delivering exceptional guest experiences and ensuring smooth, efficient service flow.
- Oversaw daily spa operations, including staff scheduling, supply procurement, and inventory management
- Identified and implemented process improvements to enhance spa operations.
- Reviewed financial reports to pinpoint cost optimization strategies and boost profitability.
- Collaborated with marketing team to promote spa offerings effectively.
- Resolved guest inquiries and concerns to maintain high satisfaction levels.
- Created menus of treatments and packages that were attractive to customers.
Spa Manager - Head Department
Andaz Mayakoba Resort
Solidaridad
04.2023 - 01.2024
- Generated $180k increase in revenue through targeted initiatives.
- Increased retail revenue through strategic sales initiatives.
- Developed branded line of local products, enhancing retail sales strategy.
- Designed and implemented weekly promotions, driving guest engagement and sales.
- Developed the annual Spa budget.
- Ensured the success of daily Spa operations.
- Delivered the highest quality Spa services and treatments.
- Designed action plans to maintain, correct, or improve results.
- Provided immediate attention to guest and staff needs, requests, and complaints through personalized service.
Assistant Spa Manager - Head Department
Andaz Mayakoba Resort
Solidaridad
10.2020 - 03.2023
- Ensured the success of daily operations.
- Met annual sales goals.
- Designed Spa treatment menu to enhance guest experience and diversify offerings.
- Created treatment proposals for groups to increase engagement and drive bookings.
- Developed the annual Spa budget.
- Designed internal and external promotional programs for Spa treatments.
- Developed and implemented weekly promotions to attract more guests to the Spa. to increase guest capture.
- Developed action plans to maintain, correct, or improve results.
- Provided immediate attention to guest and staff needs through personalized service.
Spa Supervisor
Andaz Mayakoba Resort
Solidaridad
01.2020 - 09.2020
- Managed daily operations to maintain high service standards.
- Ensured Spa areas were in excellent condition and functioning properly.
- Addressed guest and staff concerns to enhance overall experience.
- Coordinated group event reservations and logistics for seamless execution.
- Performed detailed inventories of spa supplies and equipment to maintain accurate stock levels.
- Created wellness programs for guests and employees.
- Developed the Spa reopening program during the pandemic.
Spa Host
Andaz Mayakoba Resort
Solidaridad
11.2016 - 12.2019
Spa Receptionist
Grand Velas Riviera Maya
Solidaridad
07.2011 - 08.2015
Valet Spa (Hydrotherapy - Lockers)
Grand Velas Riviera Maya
Solidaridad
03.2010 - 06.2011
Education
Bachelor’s Degree in Hospitality Management -
Universidad Tecnológica De La Riviera Maya
Solidaridad, Quintana Roo01-2014
Higher University Technician in Tourism -
Universidad Tecnológica de la Riviera Maya
Solidaridad, Quintana Roo01-2012
Technician in Marketing -
Instituto Politecnico Nacional
Ciudad de México01-2008
Skills
- Spa operations
- Revenue management
- Budget development
- Financial management
- Financial oversight
- Retail strategy
- Promotional planning
- Team supervision
- Staff training
- Schedule management
- Decision making
- Leadership skills
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
- Decision-making
Certification
- Basic Massage Techniques — Litsea, Solidaridad, Quintana Roo (2022)
- Wedding & Event Planner Certification — INIBEP Institute, Mexico City (2018)
- Spa Manager Diploma — Universidad La Salle, Quintana Roo (2017)
Timeline
Spa Manager - Head Department
The Lodge at Primland, Auberge Collection
10.2024 - Current
Spa Manager - Head Department
Andaz Mayakoba Resort
04.2023 - 01.2024
Assistant Spa Manager - Head Department
Andaz Mayakoba Resort
10.2020 - 03.2023
Spa Supervisor
Andaz Mayakoba Resort
01.2020 - 09.2020
Spa Host
Andaz Mayakoba Resort
11.2016 - 12.2019
Spa Receptionist
Grand Velas Riviera Maya
07.2011 - 08.2015
Valet Spa (Hydrotherapy - Lockers)
Grand Velas Riviera Maya
03.2010 - 06.2011
Bachelor’s Degree in Hospitality Management -
Universidad Tecnológica De La Riviera Maya
Higher University Technician in Tourism -
Universidad Tecnológica de la Riviera Maya
Technician in Marketing -
Instituto Politecnico Nacional