Yonatan Mulugeta
Alexandria
Summary
Dynamic sales professional with a proven track record at Passport Auto Group, consistently exceeding KPIs and achieving a 72% close rate. Expert in customer relationship management and proposal negotiation, driving significant revenue growth. Recognized for enhancing customer retention through proactive support and leveraging market analysis to inform strategic decisions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Specialist (Nissan)
Passport Auto Group
Alexandria
09.2022 - Current
- Ranked as one of the top Nissan sales reps for 3.6 consecutive years, consistently surpassing monthly and annual KPIs.
- Closed 460 out of 642 proposals (72% close rate), generating an average $2,500 gross profit per deal.
- Produced an additional $995 processing fee on all 460 closed deals, contributing over $457,000 in fee revenue alone.
- Maintained an elite 985 KPI score, excelling in CSI, follow-up, sales volume, and process compliance.
- Achieved highest customer retention rate in dealership through proactive communication and dedicated post-sale support.
- Leveraged DriveCentric & Mastermind CRM to streamline pipeline management, closing follow-up gaps by 40% and enhancing customer engagement.
- Drove Nissan model sales growth by applying expert product knowledge and conducting thorough competitive analysis.
Retail Integration Specialist / Sales Lead
T-Mobile
08.2020 - 01.2022
- Coached frontline teams, enhancing sales conversion rates by 10-15%.
- Supported enterprise clients with secure MDM onboarding, ensuring compliance with industry standards.
- Reduced troubleshooting time by 30% across hardware, software, and network issues.
- Improved device integration workflow efficiency by 20% through optimized provisioning processes.
Account Executive
Sprint
11.2015 - 08.2020
- Grew enterprise and consumer account portfolios by 25% YoY through tailored consultative selling strategies.
- Exceeded annual sales quotas for five consecutive years, ranking among the region's top performers.
- Negotiated multi-year contracts, contributing to six-figure revenue growth through strategic partnerships.
- Enhanced customer retention by resolving complex account issues, ensuring long-term client satisfaction.
Soccer Coach
Arlington Soccer Association
09.2008 - 09.2021
- Improved player performance by 30% through structured training methodologies.
- Mentored athletes, resulting in advancements to competitive travel teams.
- Led youth and adult training programs to enhance skills, promote discipline, and foster teamwork.
Education
Associate Degree -
Northern Virginia Community College
Virgilina, VA01-2015
Skills
- B2B and B2C sales
- Product knowledge
- Pipeline management
- Lead generation
- Sales reporting
- Contract negotiation
- Customer relationship management
- Competitive analysis
Certification
- DriveCentric, 2024
- Mastermind, 2025
- Costco Auto Program, 2024
- G Suite
- ITIL Foundation
- AWS Cloud Practitioner
- Google Cloud Architect
- Microsoft Cloud Fundamentals
- Intune Device Management
- Mobile Device Security
- Excel 2021
- B2B Sales Foundations
Timeline
Sales Specialist (Nissan)
Passport Auto Group
09.2022 - Current
Retail Integration Specialist / Sales Lead
T-Mobile
08.2020 - 01.2022
Account Executive
Sprint
11.2015 - 08.2020
Soccer Coach
Arlington Soccer Association
09.2008 - 09.2021
Associate Degree -
Northern Virginia Community College