Yonuvia Udugba
Chesapeake
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Account Sales Manager
Rotech Oxygen & Medical Equipment
03.2023 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Medical Assistant
Ellie Mental Health
06.2020 - 02.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Receptionist
Avenna Healthcare
02.2016 - 05.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Master of Arts - Clinical Mental Health Counseling
South University
Virginia Beach, VA06-2026
Bachelor of Science - Health Care Management
South University
Virginia Beach, VA06-2022
Skills
- Objection handling
- CRM proficiency
- Account planning
- Client acquisition
Timeline
Account Sales Manager
Rotech Oxygen & Medical Equipment
03.2023 - Current
Medical Assistant
Ellie Mental Health
06.2020 - 02.2023
Medical Receptionist
Avenna Healthcare
02.2016 - 05.2020
Master of Arts - Clinical Mental Health Counseling
South University
Bachelor of Science - Health Care Management
South University
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