Yormary Sulbaran
Harrisonburg
Summary
Dynamic leader with proven expertise in team development and customer service, honed at PDVSA and the Administrative Office. Excelled in enhancing team productivity and customer satisfaction through effective project management and conflict resolution. Achieved notable staff performance growth by fostering a culture of accountability and open communication.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
PDVSA
05.2018 - 05.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Supervisor
Administrative Offices
12.2023 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor Of Engineering - Civil Engineering
Universidad Del Zulia
Zulia, Venezuela03.2015
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Project management
- Staff evaluation
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Supervisor
Administrative Offices
12.2023 - 12.2024
Supervisor of Operations
PDVSA
05.2018 - 05.2021
Bachelor Of Engineering - Civil Engineering
Universidad Del Zulia
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