YOTONIA NEAL
Chesapeake
Summary
Dynamic professional with extensive experience in appointment scheduling and patient communication at EVMS. Proven ability to maintain data entry accuracy while adhering to HIPAA compliance. Skilled in processing payments and fostering positive patient interactions, contributing to efficient healthcare operations and enhanced patient satisfaction.
Overview
20
20
years of professional experience
Work History
Surgery Scheduler Clerk
EVMS
Norfolk
03.2024 - 03.2025
- Scheduled and confirmed patient appointments and consultations.
- Scheduled follow-up appointments as designated by physician.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Processed payments from patients for surgical services rendered.
- Adhered to HIPAA guidelines when handling confidential information.
HR Assistant
Harmony Homecare LLC:
Chesapeake
05.2021 - 06.2023
- Updated HR databases with employee changes in position, salary, and personal information.
- Prepared materials and reports for compliance audits.
- Coordinated training schedules and filed crucial administrative paperwork.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Conducted orientation sessions for new employees.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Administrative Assistant
Wellstar Cobb Hospital
Austell
01.2017 - 11.2020
- Composed, edited and typed complex memos and reports with job-related software.
- Maintained inventory of office supplies and placed orders when necessary.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Patient Appointment Scheduler/PBX Operator
Resurgens Orthopedics
Austell
04.2012 - 01.2017
- Answered incoming calls from potential new patients and existing patient inquiries.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Worked collaboratively with other team members to meet departmental goals.
- Performed follow up calls to confirm scheduled appointments.
- Inputted patient data into the electronic health record system.
- Managed a high volume of emails related to appointment scheduling requests.
- Conducted outbound calls to remind patients of upcoming appointments.
- Scheduled and confirmed appointments.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Served as a liaison between patients and healthcare providers for communication purposes.
Medical Unit Secretary
Wellstar Cobb Hospital
Austell
04.2005 - 07.2013
Education
High School Diploma -
Northern Senior High School
Detroit, MI06-1980
Skills
- Appointment scheduling
- Electronic health records
- HIPAA compliance
- Patient communication
- Payment processing
- Data entry accuracy
Timeline
Surgery Scheduler Clerk
EVMS
03.2024 - 03.2025
HR Assistant
Harmony Homecare LLC:
05.2021 - 06.2023
Administrative Assistant
Wellstar Cobb Hospital
01.2017 - 11.2020
Patient Appointment Scheduler/PBX Operator
Resurgens Orthopedics
04.2012 - 01.2017
Medical Unit Secretary
Wellstar Cobb Hospital
04.2005 - 07.2013
High School Diploma -
Northern Senior High School
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