Youstina Yasa

Dynamic banking professional with experience at PNC Bank, specializing in cash handling and customer service. I have a proven ability to adapt quickly and resolve complex issues, particularly in fraud detection and relationship building. I am dedicated to enhancing customer experiences while ensuring accuracy and compliance in financial transactions.

In my current role, I have been honored to receive the title of "Lobby Queen" for my exceptional engagement with clients. This recognition highlights my ability to connect with customers, anticipate their needs, and create an environment where everyone feels valued. I take pride in delivering service that goes beyond mere transactions—service that fosters trust, loyalty, and lasting relationships. My strong performance in client referrals demonstrates my deep understanding of our bank's offerings and my ability to align them with our customers' needs. I have achieved an impressive score of 10 on the Customer Experience Index (CXI) and received numerous positive comments, which I greatly appreciate. My accomplishments include setting over 180 consumer appointments, 41 business appointments, and securing 43 referrals. Additionally, I have been selected as the ATM custodian at the Manassas branch, showcasing my ability to learn quickly and adapt to new tasks.

As a teller and ATM custodian, accuracy and accountability are central to my responsibilities. I approach my work with discipline and attention to detail, recognizing that even the smallest oversight can have significant consequences. Beyond technical excellence, I bring a human-centered approach to every interaction. I believe that genuine connections, clear communication, and respect are the pillars of exceptional service, and I strive to embody these values each day.

• Dean's List honor, Summer 2021
• Dean's List honor, Fall 2021
• Dean's List honor, Spring 2022
• Dean's List honor, Summer 2022
• Dean's List honor, Fall 2022

• Arabic, Native
• English, Fluent