Yuan Yuan
Fairfax
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to the company's growth. Always willing to learn new things, and a quick learner.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Hunan Gate Restaurant
Arlington
08.2016 - 12.2024
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Created detailed reports on weekly and monthly revenues and expenses.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Optimized profits by controlling food, beverage and labor costs.
- Updated computer systems with new pricing and daily food specials.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed accounts payable, accounts receivable and payroll.
- Assisted with kitchen preparation during peak times as needed.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted staff by serving food and beverages or bussing tables.
Sales Associate
Nordstrom
Mclean
03.2005 - 06.2010
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Collected payments and provided accurate change.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Education
BBA - Business Management/ Marketing & Minor in Chinese
George Mason University
Fairfax, VA05-2004
Skills
- Customer service
- Sales reporting
- Cost management
- Menu development
- Team leadership
- Operational efficiency
- Menu pricing
- Point of sale (POS) system operation
- Inventory control and record keeping
- Take-out service
Languages
Chinese (Mandarin)
Native/ Bilingual
Affiliations
Volunteer at the community center and Sunrise Elderly home; enjoy helping the youth and elders
Timeline
Restaurant Manager
Hunan Gate Restaurant
08.2016 - 12.2024
Sales Associate
Nordstrom
03.2005 - 06.2010
BBA - Business Management/ Marketing & Minor in Chinese
George Mason University
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