Yuris Floribel Sorto Young
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
06.2024 - Current
- As an Amazon delivery driver I efficiently sort and loaded packages into delivery vehicles, ensuring accurate routing and adherence to safety protocols
- Safely operated delivery vehicles, including vans and trucks, following assigned routes and schedules to deliver packages to customers within designated time frames
- Demonstrated exceptional customer service skills, providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns
- Collaborated with dispatchers and team members to coordinate and streamline delivery operations, maintaining effective communication and ensuring smooth workflow
- Demonstrated physical fitness and the ability to lift packages weighing up to 50 pounds, ensuring safe handling and delivery of various-sized packages
Fulfillment Expert
Target
11.2021 - 01.2022
- Interacted with guests in friendly and knowledgeable way.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked designated items on shelves, end caps and displays.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Customer Service Representative
FedEx
09.2020 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service
Burlington Coat Factory
08.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Chancellor High School
06.2017
Skills
- Customer Service Expertise
- Time Management
- Product Knowledge
- Store Opening and Closing Procedures
- Troubleshooting and Technical Support
- Computer Knowledge / Microsoft Office
- Point Of Sale (POS)
- Bilingual English / Spanish
Languages
Spanish
Full Professional
Timeline
Delivery Driver
Amazon
06.2024 - Current
Fulfillment Expert
Target
11.2021 - 01.2022
Customer Service Representative
FedEx
09.2020 - 11.2020
Customer Service
Burlington Coat Factory
08.2017 - 02.2018
High School Diploma -
Chancellor High School
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