To obtain a position where I can maximize my multilayered skills, quality assurance, program development, customer service and a successful track record in the Amazon Web and Active Directory service environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
AWS Cloud Engineer
Open Systems Technologies
02.2025 - Current
Automated daily backups of critical data using AWS S3, reducing the risk of data loss in case of system failures.
Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
Designed custom monitoring dashboards using Amazon CloudWatch for real-time insight into system health and performance metrics.
Implemented security best practices within the AWS environment, safeguarding sensitive data and ensuring compliance with industry regulations.
Developed comprehensive strategies for leveraging AWS Auto Scaling, ensuring optimal resource allocation and cost efficiency during periods of high demand.
Performed first-level incident response and service resolution for cloud systems.
Coordinated disaster recovery efforts by developing comprehensive plans that outlined roles, responsibilities, and procedures during an event.
Evaluated new AWS services as they were released, making recommendations for adoption where appropriate to maintain a cutting-edge technology stack.
Collaborated with cross-functional teams to design scalable and secure cloud solutions in line with business requirements.
Continuously updated knowledge of industry trends, emerging technologies, and best practices in the AWS ecosystem, enabling informed decision-making and effective problemsolving.
Trained junior engineers on best practices for working within an AWS environment, promoting skill development across the team.
Monitored costs and optimized cloud deployment expenses against business needs.
Performed advanced engineering in configuration, management and deployment of AWS cloud environments.
Applied scripting methodologies to automate IT administrative related tasks.
AWS Cloud Engineer
ECS Federal
06.2019 - 11.2024
Configure and manage Linux and Windows EC2 instances, including creating Amazon Machine Images (AMIs) and performing routine server patching
Administer user accounts and permissions across Confluence, Jira, Gitlab, Artifactory, and Active Directory, ensuring secure access and efficient user management
Implement and manage AWS security features such as Multi-Factor Authentication (MFA) and Identity and Access Management (IAM) roles, enhancing account protection and access control
Troubleshoot and resolve issues related to Active Directory, AWS, ADFS, and Citrix desktop environments, contributing to seamless operational continuity
DevOps Engineer
Infozen
06.2016 - 06.2019
Developed and configured Citrix desktops and DevOps accounts through Active Directory to enhance customer accessibility and operational efficiency
Assigned and managed user roles within AWS and Active Directory, optimizing access control and security
Configured and maintained AWS resources, including creating S3 buckets and managing EC2 security group ports, to ensure secure and efficient data storage and network access
Cloud System Administrator
Acethia Systems
07.2013 - 06.2016
Administered over 150 EC2 instances in AWS, including provisioning and scaling, while configuring VPCs with public/private subnets and NAT instances, and managing Route 53 and Elastic Load Balancers for optimized domain resolution and traffic distribution
Developed and implemented Ansible playbooks, conducting patch management and security updates for over 200 instances, and facilitated long-term data storage through effective S3 bucket management and integration with AWS Glacier
Executed LAMP, Atlassian, Drupal, and WordPress installations on EC2 instances, managed Oracle and MySQL RDS databases, and configured monitoring solutions with Nagios and CloudWatch to enhance system reliability and performance
Digital Service Technician
Melange Health Solutions
02.2012 - 07.2013
Installed security patches on Windows desktops and servers, and performed data backup and restoration to ensure system integrity and reliability
Provided technical support for end-users, including hardware and software troubleshooting, and coordinated service restoration with vendors for efficient issue resolution
Guest Services
Wilson Recreation Center, Duke University
06.2010 - 02.2012
Verified and managed the validity of access credentials, ensuring seamless entry for all members and guests
Delivered exceptional customer service through greeting patrons and addressing inquiries and concerns effectively
Conducted regular facility inspections to uphold safety standards and compliance with established rules and regulations
Customer Relations
Diverse Family Services
09.2009 - 06.2010
Managed client records by organizing and filing documents to align with client specifications and ensure compliance with organizational standards
Coordinated daily intervention activities tailored to clients' social and academic goals, while facilitating communication with community resources to address client needs
Delivery Manager – Infrastructure Planning & Delivery (Healthcare IT) at Open Systems TechnologiesDelivery Manager – Infrastructure Planning & Delivery (Healthcare IT) at Open Systems Technologies