Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvan Canesius

Richmond

Summary

Reliable passionate worker with a variety of built skills and experience providing a solution oriented mind, troubleshooting knowledge, desktop support on Windows, Mac, and linux systems. Excellent customer service, versatile, and determined to use the skills acquired to get the job done.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Computer Operator II

IGT
09.2023 - Current
  • Ensure smooth workflow through effective coordination with other IT professionals on projects and tasks.
  • Generate required reports with great attention to detail
  • Complete tasks of daily checklist
  • Daily operation of computer systems
  • Troubleshoot Video Lottery Terminal Issues effectively
  • Strong problem-solving abilities when faced with complicated technical challenges or unfamiliar situations.
  • Document support interactions for future reference.
  • Resolve technical issues by troubleshooting.
  • Provide on-call support for critical issues
  • Provide tier 2 IT support to non-technical internal and external users through desk side support
  • Log support tickets and closed when issues are resolved.
  • Use ticketing systems to manage and process support actions and requests.
  • Establish strong relationships with vendors to expedite issue resolution when external support was required.
  • Manage critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
  • Improve overall system stability by identifying potential risks during routine maintenance tasks and escalating them to appropriate teams for resolution.
  • Provide exceptional remote support via phone, email, or chat, ensuring timely resolutions
  • Collaborate with team members to identify trends in reported issues, leading to proactive solutions for recurring problems.

Media Director

Visualtoheart
08.2020 - Current
  • Enhance audio quality for presentations with meticulous attention to microphone placement and sound mixing.
  • Test audio and visual equipment to verify proper operation.
  • Deliver audio content by skillfully editing, mixing, and mastering tracks to meet client specifications.
  • Set up equipment prior to events, broadcasts, recordings, and etc.
  • Manage multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
  • Increase viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
  • Combine text, video and other composited elements onscreen to create logical, coherent layouts.
  • Edit together video, audio, still imagery and motion graphics for creative and informational multimedia projects.
  • Collaborate with clients to develop creative concepts and deliver engaging video content tailored to their unique needs.
  • Analyze performance metrics to identify areas for improvement and optimize social media campaigns.
  • Design and implement social media strategies to align with business goals.
  • Showcase diverse photography styles for clients to choose from, increasing portfolio versatility.

Education

Associate of Science -

J Sargeant Reynolds Community College
05.2022

Skills

  • Report Generation
  • Microsoft Office Suite
  • Documentation
  • Remote/Helpdesk Support
  • Technical Support
  • Windows 10/11, Linux, Mac
  • Ticketing system
  • Technical troubleshooting
  • Customer Service
  • Editing Skills
  • Client Consultations
  • Marketing
  • Partnership Development
  • SEO Optimization
  • Digital Enhancements
  • Content Management
  • Strategy planning
  • Project planning and development

Certification

Linux+

Security+

Timeline

Computer Operator II

IGT
09.2023 - Current

Media Director

Visualtoheart
08.2020 - Current

Associate of Science -

J Sargeant Reynolds Community College

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Yvan Canesius