Yvette Owusu-Twumasi
Fredericksburg
Summary
Detail-oriented and resourceful administrative professional with a background in government travel coordination, logistics, and compliance. Skilled in providing travel guidance, making reservations, and processing official documentation for U.S. Government staff. Holds active SECRET security clearance. Recognized for excellent attention to detail, multitasking, and organizational skills in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Logistics Specialist
Army National Guard
11.2018 - 11.2024
- Coordinated transportation and convoy logistics for personnel and materials.
- Processed government documentation for military vehicle services and travel logs.
- Conducted routing analysis and maintained vehicle readiness in line with safety standards.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Program Coordinator, Career Development
University of Mary Washington
11.2024 - 06.2025
- Coordinate and advise on domestic travel arrangements for students and staff, ensuring policy compliance.
- Developed and recommended policies and procedures for evaluating programs.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Oversaw career and job fairs to connect students with area schools and employers.
Area Manager Intern
Amazon
06.2022 - 08.2022
- Oversaw shift-level transportation operations and monitored routing logistics for efficiency.
- Assisted in planning and coordinating workforce movement across multiple locations.
- Ensured compliance with operational standards and supported reporting of travel-related data.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Administrative Assistant – Office of Admissions
James Madison University
09.2021 - 02.2022
- Scheduled travel, campus visits, and lodging for prospective students and staff guests.
- Maintained high volumes of documentation with confidentiality and accuracy.
- Liaised with internal departments and vendors to secure travel accommodations and timely coordination.
- Maintained inventory of office supplies and placed orders.
Administrative Associate – Labor & Delivery
Sentara Healthcare
01.2023 - 05.2023
- Coordinated patient transport, appointment scheduling, and vehicle dispatch needs within hospital departments.
- Managed sensitive medical records and ensured HIPAA compliance.
- Provided real-time administrative support to clinical staff and patients during critical operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Patient Services Representative
Patient First
10.2020 - 10.2023
- Supported patients with referral coordination and travel arrangements for follow-up care.
- Entered and managed transportation documentation aligned with company policies.
- Provided front-line support in a fast-paced medical environment.
- Assisted patients in filling out check-in and payment paperwork.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Nutrition Operator
Mary Washington Healthcare
10.2020 - 03.2021
- Handled phone orders and coordinated dietary services between departments.
- Communicated with nursing staff to meet patient service needs with urgency and accuracy.
- Ensured compliance with hospital protocols and food service regulations.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
Education
Bachelor of Science - Health Services Administration
James Madison University
Harrisonburg, VA12-2023
Skills
- Travel Coordination
- Government Travel Compliance
- Transportation & Lodging Reservations
- Vehicle Service Coordination
- Documentation Processing
- Customer & Staff Support
- Operational Compliance
- Time & Calendar Management
- MS Office Suite
- Outlook
- Excel
- SharePoint
Additional Information
Active SECRET Security Clearance, Trained in HIPAA, Emergency Response, and Safety Protocols, Available for travel and flexible hours, Committed to quality, procedure compliance, and operational integrity
Timeline
Program Coordinator, Career Development
University of Mary Washington
11.2024 - 06.2025
Administrative Associate – Labor & Delivery
Sentara Healthcare
01.2023 - 05.2023
Area Manager Intern
Amazon
06.2022 - 08.2022
Administrative Assistant – Office of Admissions
James Madison University
09.2021 - 02.2022
Patient Services Representative
Patient First
10.2020 - 10.2023
Nutrition Operator
Mary Washington Healthcare
10.2020 - 03.2021
Logistics Specialist
Army National Guard
11.2018 - 11.2024
Bachelor of Science - Health Services Administration
James Madison University
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