Yvon Al-Rashad
Ashburn
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment as we as using my initiative. I can work well under pressure adhere to strict deadlines. I have a hands-on experience in variety of management, sales and customer service skills. I am seeking a career opportunity in the business field where I can lend my knowledge and skills to help a company and its team members succeed. I have also acquired other skills that will be beneficial for the company.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
PC Mobile Co.
10.2021 - 01.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Manage Social Media Platforms.
Sales Associate
Fusion
09.2020 - 09.2021
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Sell products or services while providing excellent customer service.
Chat Support Representative (Verizon)
Continuum
06.2019 - 06.2020
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
Customer Service Representative (AT&T)
Sykes Asia
04.2018 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handles Tier 1 Technical Supports for the customers.
Education
High School Diploma -
Asian College of Technology
Cebu City Philippines03.2018
Skills
- Meeting Scheduling
- File Organization
- Transcription Services
- Spreadsheet Management
- Customer Service
- Scheduling and calendar management
- Data Entry
- Microsoft Office
- Multitasking and Time Management
- Customer relations and communications
- Social media knowledge
- Document Preparation
Timeline
Virtual Assistant
PC Mobile Co.
10.2021 - 01.2024
Sales Associate
Fusion
09.2020 - 09.2021
Chat Support Representative (Verizon)
Continuum
06.2019 - 06.2020
Customer Service Representative (AT&T)
Sykes Asia
04.2018 - 04.2019
High School Diploma -
Asian College of Technology
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