Zachary Amores
McLean
Summary
Dedicated and detail-oriented QA with a proven track record of ensuring the delivery of high-quality software. I have 3 years of experience in the QA field, manual testing in both salesforce and servicenow. My background consists of coordinating and leading testing efforts for applications regarding the CARES act along with GRC for the Treasury.
Overview
8
8
years of professional experience
Work History
Senior Quality Assurance Analyst
ICF
02.2021 - Current
- Lead testing and deployment of development implementations for Treasury GRC across QA/TEST/PROD environments in servicenow, ensuring seamless functionality.
- Tested and deployed GRC CAM process updates regarding authorization boundaries, packages, policies, controls, issues, and documents modules in QA/TEST/PROD environments.
- Regularly performed regression testing, ensuring system stability and performance.
- Lead coordinated efforts with adjacent QAs in order to standardize testing procedures and documentation.
- Updated the user process guide regularly and created job aids to provide training resources and guidance for end users to utilize.
- Participated in resolving user incident tickets and translated user requests into actionable requirements.
- Lead testing and deployment of CPF and HAF projects for the Treasury across QA/UAT/PROD environments in salesforce.
- Successfully testing and deploying CPF Agreements, Disbursements, and Payment modules in QA/UAT/PROD environments, contributing to the smooth execution of financial transactions.
- Determining the accuracy and reliability of CPF Quarterly and Annual Reporting processes through testing and deployment in QA/UAT/PROD environments.
- Maintaining consistent and rigorous testing procedures by creating comprehensive test cases.
- Demonstrating leadership by mentoring team members, fostering skill development, and ensuring the adherence to best practices in quality assurance and testing
- Conducting demonstrations of CPF, HAF, and GRC functionalities to both team members and Treasury clients/end users, ensuring a clear understanding of system capabilities.
- Lead and coordinated regular UAT efforts as well as client demonstrations.
- Gathered requirements and wrote user stories in JIRA to accommodate new client demands.
- Obtained a Public Trust clearance.
Pharmacy Technician
Giant Eagle
09.2016 - 01.2018
Education
Bachelor of Science - Management Information Systems
Virginia Commonwealth University
Richmond, VA08.2020
Skills
- Agile
- Salesforce
- Servicenow
- JIRA
- Quality Assurance/Software Testing
- Test Case Development
- Employee Supervision/Training
- Requirements Gathering/User Story Development
- Client Demonstrations
- Team collaboration
- Section 508
- Excel
- Powerpoint
- Microsoft Word
- Basic HTML
- Basic CSS
Timeline
Senior Quality Assurance Analyst
ICF
02.2021 - Current
Pharmacy Technician
Giant Eagle
09.2016 - 01.2018
Bachelor of Science - Management Information Systems
Virginia Commonwealth University
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