Zachary Foley
Arlington
Summary
Results-driven professional in front office operations and event coordination. Leadership and training enhance team performance and customer satisfaction. Expertise in event planning, budget management, and customer service fosters exceptional guest experiences. Organized and detail-focused, skilled in conflict resolution and operational execution.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistant General Manager
MedStar Capitals Iceplex
Arlington
2023 - Current
- Utilized sport engine software to streamline scheduling and program management.
- Developed and executed operational plans and budgets to meet financial targets.
- Managed front office operations, ensuring seamless guest experiences.
- Oversaw event planning, including parties, group bookings, and special programs.
- Coordinated interdepartmental communication to improve event planning efficiency.
- Trained new front office staff on policies and procedures to ensure consistent service delivery.
- Handled guest inquiries and resolved issues promptly while maintaining professionalism.
- Maintained accurate records of financial transactions, including cashiering activities.
- Assisted in daily operations and management of facility activities.
- Coordinated staff schedules to ensure efficient coverage during events.
- Supported financial budgeting and forecasting for operational expenditures.
Greenskeeper
Oyster Harbors Club
Osterville
2022 - 2023
- Ensured pristine conditions of greens and fairways through expert use of specialized turf equipment.
- Oversaw clubhouse and special building maintenance, enhancing visual appeal and guest experience.
- Collaborated with team members to ensure timely completion of daily maintenance tasks.
- Operated irrigation systems to optimize water usage and maintain course aesthetics.
- Maintained bunkers through regular raking and care, contributing to overall course quality.
- Set up courses each day by changing cups, putting out flags and emptying trash.
- Maintained and monitored turf grass health; fertilized, aerated, and over-seeded regularly.
- Performed routine maintenance on mowing equipment; sharpened blades and changed oil and filters.
Stock Lead
Under Amour Brand House
Baltimore
2020 - 2022
- Organized stock and managed inventory to support streamlined retail operations.
- Trained team members on stock replenishment and safety protocols to enhance operational compliance.
- Coordinated with management to optimize stock levels and product placement.
- Implemented receiving procedures for incoming merchandise shipments to improve accuracy and efficiency.
- Conducted regular audits to ensure accuracy of inventory records.
- Maintained cleanliness and organization of stockroom areas for efficient workflow.
- Collaborated with sales team to align inventory with customer demand trends.
- Monitored store performance metrics such as sales volume and profit margin goals.
- Managed daily store operations and ensured smooth workflow.
- Developed employee schedules to optimize labor efficiency.
Clinical Assistant II
Kennedy Krieger Institute
Baltimore
2019 - 2020
- Implemented individualized behavior intervention plans for clients.
- Collaborated with supervisors to evaluate client progress and adjust intervention plans.
- Utilized data collection methods to track client behavior effectively.
- Educated families on strategies to reinforce positive behaviors, enhancing client outcomes at home.
- Maintained accurate documentation of client interactions and progress notes.
- Trained new staff on behavior management techniques and protocols.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently.
- Provided crisis management through de-escalation techniques, ensuring safety and stability for clients.
- Applied proven strategies to positively affect client behaviors.
Landscape Foreman
Aspen Leaf
Colorado Springs
2011 - 2019
- Planned and executed planting layouts for residential and commercial projects.
- Managed planting, mulching, and edging to enhance landscape aesthetics.
- Supervised daily landscape operations and coordinated team activities.
- Delegated tasks to landscaping crews and ensured timely completion.
- Monitored project timelines and adjusted workflows to meet deadlines.
- Trained new crew members on safety protocols and equipment usage.
- Applied fertilizers and pesticides according to safety guidelines and regulations.
Education
Bachelor of Arts - International Affairs
University of Colorado At Boulder
Boulder, CO2019-01
Skills
- Operations management
- Leadership skills
- Employee scheduling
- Sales forecasting
- Staff management
- Event planning and coordination
- Budget management
- Facility management
- Inventory management
- Scheduling software proficiency
- Staff training and development
- Team management
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
- Leadership skills development
- Customer service
- Facility management
- Operational planning
- Staff training
- Event coordination
- Scheduling software
- Customer relationship management
Certification
- Operations and Rink Management- U.S. Ice Rink Association
Timeline
Assistant General Manager
MedStar Capitals Iceplex
2023 - Current
Greenskeeper
Oyster Harbors Club
2022 - 2023
Stock Lead
Under Amour Brand House
2020 - 2022
Clinical Assistant II
Kennedy Krieger Institute
2019 - 2020
Landscape Foreman
Aspen Leaf
2011 - 2019
Bachelor of Arts - International Affairs
University of Colorado At Boulder