Zachary Holmes

As a Server I was in charge of both making the icecream & serving.

Before and After hours i'd preform cleaning duties to keep the shop in the best condition it could be. I'll break down the duties of the job in their respective categories.

Cashier

• Handled Money and dispersed correct change
• Knowledge of Older cash register processes
• Handled the counting and disbursement of tips at end of night
• Knowledge of Shop Pricing and tax rates

Server

• Served Orders by hand to customers both through windows & on foot
• Correctly take & complete orders in a timely manner
• Be Observant and Cautious with allergy related orders
• Interact with Great customer service throughout each experience
• Polite, Respectful & Informative responses so customers know what they're getting and what to expect
• Quick and Efficient De-escalation in the event of customer upset
• Checking parking to observe customer traffic and plan accordingly

Cleaner

• Before & After hours wiping down each surface and disinfecting each piece of equipment until clean
• Umbrellas, Flag & Signs put out and up
• Windows open & extended/closed & locked up
• Music turned off and Radio stored safely away
• Checking all parking to observe customer traffic and plan accordingly

Initially Started in 2021 as a Seasonal Sales Associate, which, from then on progressed internally in the company through 5 promotions, each with different responsibillities & tasks associated.

Associate

• Greet customers & offer friendly/reliable service with in-store knowledge
• Assist with the unpackaging & distribution of product to shelf
• Knowledge of Associate level in-store tools, programs and processes
• Cash/Card handling, both physical Registers & ACO machines
• Cleaning procedures like: Mopping, Sweeping, Bathroom Maintenance & upkeep, Re-Shop & Recovery of store & Window cleaning
• Verified Management Cash Count & Cash Pick-up's as Witness
• Kept Customer survey scores 100% as per goal
• Knowledge of Product placement and Zones/Sections of store
• Assist with lifting Boxes 2-78lbs both into store and into loft
• Fluidity & Communication with Co-workers throughout projects & tasks

Support Lead Manager

• Communication & Cooperation with other managers over decisions/tasks
• Understanding & Knowledge of Lower Management Functions like: Use/Understanding of Company Applications, Receiving/Sending Messages both to other parties & within the company, In charge of Opening and Closing Processes of the store, Overseeing that associates duties are completed
• Fulfillment of tasks in a timely and orderly manner
• Completion of Online pick up orders & Knowledge of those Applications
• Multi-tasking between multiple managers/projects to help any given task ("support" lead)
• Setting Security systems/Locking & securing the building
• Familiar with Garbage/trash processes
• Posting Photos of daily cleanliness to company board
• Engagement with Customers & Associates to help assist and guide
• Money Handling/ Cash Count & Deposit drop at the beginning/end of everyday

Interim Merchandising Manager

• Knowledge & Fulfillment of Truck processes like: Shipping schedules, Product placement, Packaway, Display Merchandising, Product rotation/Clearance/Marked Out of Stock, Suggestive Selling, Inventory Adjustments/Audits, Pushing Boxes out onto shelf from pallet & communication of mishandled/damaged goods to distributor
• Knowledge of Higher Management Functions like: Direct DM communication, Pallet Manifest, Reports & Write-ups, Direct communication with reps. (ie. Coke, Trends, Kalan, Amazon), Oversight over Task completion and delegation of employee tasks/objectives, Money Ordering/Cash Payback, Knowledge of Inventory, Knowledge of Planograms and differing store maps/layouts, Scheduling, Documentation of orders/audits/inventory counts/proofs of purchase/Delivery
• Fulfillment of daily truck goal
• Correct Pricing Standards and "Waterfalling" technique
• Assisting associates with understanding pricing processes and product placement
• Use store maps to update/refresh store sections by remodeling the section in a new and vibrant way

Customer Experience Manager

• Understanding & Knowledge of Lower Management Functions like: Use/Understanding of company applications, Recieving/Sending messages both to other parties & internally within the company, In charge of both opening & closing processes of the store, overseeing that associates duties are completed
• Understanding & Knowledge of Higher Management Functions like: Direct DM Communication, Pallet Manifest, Reports & Write-ups, Direct Communication with Reps., Oversight over task completion & delegation of employee tasks/objectives, Money Ordering/Cash Payback, Knowledge of Inventory, Knowledge of Planograms & Differing store maps/layouts, Scheduling, Documentation of All Company Paperwork
• Understanding & Knowledge of Upper Management processes like: Candy Ordering, Cycle Counts, Travel for Inventories (concur), Beauty & Makeup Ordering, Sign & Supply orders, Employee assessments, Annual Operation Assessments, Approving Timecards, Filing of legal paperwork for employees, Reps/Vendors communicate to you about their product placement within the store, Understanding of all previous levels of Management Functions
• Customer interaction and Score/Survey/Satisfaction Driving
• Distribution of event flyers/ Setting up eye-catching Displays to draw customer interaction
• Filling Ball/Balloon & Drink displays to continue to drive presentation & cleanliness
• Complete Knowledge of store product and Suggestive selling of additional add-on items
• Friendly & Honest Customer Service
• Assisting customers with any needs they may need met
• Observant of customer talking points & trends
• Responsible for store beauty and cleanliness
• Responsible for customer interaction/engagement scores & Employee task completion & Assesment

At Pearson's Seafood I was both a Cook working in the back with crabs & spices, & a Cashier tailoring customer experience and Handling Cash/Card Transactions. I'll break down the responsibilities of both the front and the back separately.

Cashier

• Took customer orders VIA phone & in person for both immediate transactions and orders for Pickup
• Handled Cash/Card Transactions for both Food & Convenience items
• Familiar with Local Tax rates & how to apply them
• Restocked T-shirts, Sodas, Snacks,Fishing Equipment etc.
• Handled all customer calls
• Delivered Great Customer Service to each & every customer

Cook

• Steamed Crabs & Shrimp in house to customer satisfaction
• Basic Knowledge of Seafood Culture
• Knowledge of equipment and steaming/seasoning processes
• Knowledge of Both Block freezing and Vac-Seal freezing
• Knowledge of Meat/Meat Packaging etiquette & how to properly handle customers food
• Cleanliness of Both store and Cooking stations by: Washing Pots & Pans, All Cookware Washed and dried, Seasoning and meat stored in their respective homes, constant & consistent Personal cleanliness, Food scaled carefully and handled delicately