Zachary McCroskey

Customer Service Associate

Lowes Home Improvment

03.2023 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained a high level of product knowledge, providing accurate information to customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Trained new associates in company policies and procedures, fostering a supportive work environment.
Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
Trained new associates in customer service protocols, elevating overall team's performance.
Identified upselling and cross-selling opportunities, contributing to increased sales.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Reduced issue resolution time by streamlining communication between departments.
Assisted customers in navigating company's products and services, enhancing their overall experience.
Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
Increased team productivity with effective communication and coordination of tasks.
Conducted customer feedback surveys to gather insights and identify areas for improvement.
Streamlined customer service processes to reduce wait times and improve service quality.
Enhanced brand image by consistently delivering service beyond expectations.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Educated customers about billing, payment processing and support policies and procedures.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Met customer call guidelines for service levels, handle time and productivity.
Cross-trained and backed up other customer service managers.
Sought ways to improve processes and services provided.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Summary

Overview

Work History

Customer Service Associate

Volunteer

Education

Associate of Science - Engineering

High School Diploma -

Skills

Timeline

Customer Service Associate

Volunteer

Associate of Science - Engineering

High School Diploma -

Similar Profiles

Alicia PalomaresAlicia Palomares

Joany CantareroJoany Cantarero

Jaedan RichardsonJaedan Richardson

James BaxterJames Baxter

Larry BolducLarry Bolduc