Detail-oriented professional skilled in managing operations and optimizing service flow. Committed to training team members and enhancing overall quality, contributing to a positive experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH Team Member
Divan Restaurant
McLean, VA
05.2022 - 05.2026
Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Managed front-of-house operations, ensuring smooth service flow during peak hours.
Trained new team members on operational procedures and customer engagement techniques.
Coordinated dining room setup and maintenance, creating a welcoming atmosphere for guests.
Mentored junior staff, fostering teamwork and enhancing overall service quality.
Answered customers' questions, recommended items, and recorded order information.
Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Student Manager
Virginia Tech Dining Services
Blacksburg, VA
09.2021 - 05.2023
Managed daily operations of dining facility, ensuring compliance with health and safety standards.
Trained and supervised team members in food service protocols and customer service excellence.