Zacoriah Woodley
Virginia Beach,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Remote Medicare Customer Service Rep (contract)
Anthem
10.2023 - 12.2023
- Temp-to-hire through Kelly Services,
- Receive inbound Medicare inquiry calls (update contact information, change in primary care physician, prescription pricing, premium cost, etc).
- Receive inbound calls from members to set appointments,
- Answering members questions about benefits covered within member plan.
- Managed approximately 30 incoming calls per day from customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alorica
05.2020 - 06.2023
- Responsible for assisting members with their pharmacy benefit plans
- Take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that the members better understand their coverage and options
- Scheduling COVID-19, Shingles, and Flu Shots with CVS Pharmacy
- Scheduling COVID-19 Test
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Leader
Burger King
04.2017 - 12.2019
- Responsible for opening the store, cash office, save count, running daily POS reports, completing change orders, overseeing crew members of 6 to 7, preparing and making food orders
- Also making sure the store is clean and sanitized up to health code, conduct interviews, customer service, and maintain truck orders.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06.2019
License Cosmetology -
Empire Beauty School
Virginia Beach, VA12.2023
Skills
- Focused on building fantastic customer relationships, working to identify their needs, quickly resolve issues, and making sure business needs are met
- Organization and Time Management
- Microsoft Word
- Excellent Communication
- Analytical and Critical Thinking
Timeline
Remote Medicare Customer Service Rep (contract)
Anthem
10.2023 - 12.2023
Customer Service Representative
Alorica
05.2020 - 06.2023
Team Leader
Burger King
04.2017 - 12.2019
High School Diploma -
Bayside High School
License Cosmetology -
Empire Beauty School
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