Zaki Mirzai
Woodbridge
Summary
Dynamic General Manager with a proven track record at Tasty Hut, excelling in operations management and team building. Spearheaded initiatives that boosted sales and enhanced customer loyalty, while implementing effective staff training programs. Skilled in P&L management and problem resolution, driving performance improvements and fostering a collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Tasty Hut
03.2016 - Current
- Assisted in developing operational strategies to improve efficiency and productivity.
- Supported team management by coordinating schedules and resources effectively.
- Facilitated communication between departments to enhance workflow and collaboration.
- Implemented training sessions for staff on new procedures and tools.
- Monitored daily operations to identify areas for improvement and optimization.
- Contributed to inventory management by tracking stock levels and ordering supplies.
- Engaged with stakeholders to gather feedback and refine service delivery standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
General Manager
Taco Bell
02.2024 - 02.2025
- Researched industry trends to inform decision-making processes and strategic planning.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
Education
High School Diploma -
Kabul High School
Kabul Afghanistan 09.2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff management
- Customer relations
- Staff training
- Staff training/development
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Labor cost controls
- Performance improvement
- Project management
- Purchasing
- Loss prevention
- Human resources management
- Supply chain management
Certification
Food safety management certification
Timeline
General Manager
Taco Bell
02.2024 - 02.2025
General Manager
Tasty Hut
03.2016 - Current
High School Diploma -
Kabul High School