Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zaki Mirzai

Woodbridge

Summary

Dynamic General Manager with a proven track record at Tasty Hut, excelling in operations management and team building. Spearheaded initiatives that boosted sales and enhanced customer loyalty, while implementing effective staff training programs. Skilled in P&L management and problem resolution, driving performance improvements and fostering a collaborative work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Tasty Hut
03.2016 - Current
  • Assisted in developing operational strategies to improve efficiency and productivity.
  • Supported team management by coordinating schedules and resources effectively.
  • Facilitated communication between departments to enhance workflow and collaboration.
  • Implemented training sessions for staff on new procedures and tools.
  • Monitored daily operations to identify areas for improvement and optimization.
  • Contributed to inventory management by tracking stock levels and ordering supplies.
  • Engaged with stakeholders to gather feedback and refine service delivery standards.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.

General Manager

Taco Bell
02.2024 - 02.2025
  • Researched industry trends to inform decision-making processes and strategic planning.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.

Education

High School Diploma -

Kabul High School
Kabul Afghanistan
09.2015

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Staff management
  • Customer relations
  • Staff training
  • Staff training/development
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Labor cost controls
  • Performance improvement
  • Project management
  • Purchasing
  • Loss prevention
  • Human resources management
  • Supply chain management

Certification

Food safety management certification

Timeline

General Manager

Taco Bell
02.2024 - 02.2025

General Manager

Tasty Hut
03.2016 - Current

High School Diploma -

Kabul High School

Similar Profiles

CREATE PROFILE
Zaki Mirzai